Assistant Information Technology Manager

Overview Are you passionate about building robust IT systems and supporting a fast-growing, hybrid team? We’re seeking a skilled IT Administrator to join a dynamic PIF backed company as part of a major Saudisation project. This is your chance to make a real impact, shape IT best practices, and grow your career in a collaborative, forward-thinking company. You will be the go-to expert for all IT operations, supporting a team of 30–40 remote and on-site employees. You’ll manage user onboarding and offboarding, device and asset management, Google Workspace administration, email and communication systems, and provide hands-on IT support across Windows and Mac environments. Your work will directly influence our efficiency, security, and culture as we scale.

Responsibilities

User account management, onboarding / offboarding, access control

Google Workspace (Gmail, Drive, Apps) and Slack configuration

Hardware procurement, device setup, troubleshooting (laptops, mobiles, peripherals)

Email system setup, SMTP protocols, and communication tools

Windows and Mac OS support : installation, configuration, updates, password resets

IT support ticket management, incident response, and process improvement

ITIL / ITSM process implementation for change management and service delivery

Asset tracking, inventory management, documentation, and compliance

Excel reporting, data management, and digital asset management

Training and supporting 30–40 users, fostering a collaborative IT culture

Qualifications

Saudi National (Saudisation Project requirement)

Proven experience as an IT Administrator, IT Support Specialist, IT Officer, or similar role in a startup, SME, or hybrid team environment

Advanced skills in Google Workspace, Gmail, Windows, Mac OS, Slack, and IT support

Strong understanding of user management, security, and access controls

Experience with ITIL, ITSM, ticketing systems, and process optimization

Excellent communication, organization, and problem-solving skills

Ability to work independently, prioritize tasks, and deliver solutions in a fast-paced environment

Bachelor’s degree in a relevant field such as Information Technology, Computer Science, Networking, Computing, Information Systems, or related discipline (or equivalent experience)

About the company eMagine Solutions is one of the leading authorities on leadership and talent globally. Our combined resources of over 100 years professional experience mean that our clients trust us with finding them the top talent globally and candidates trust us to find them the right opportunity in a timely and confidential manner. Throughout our offices we provide complete solutions for our clients, including traditional temporary and permanent recruitment, executive search, recruitment process outsourcing (RPO), salary surveys, market mapping and training and development courses. Our global client list work with us not only because of our expertise but also because of our honesty, integrity and passion.

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