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Technology Operations Manager

Technology Operations Manager

360SolutionsRiyadh, Riyadh Region, Saudi Arabia
منذ أكثر من 30 يومًا
الوصف الوظيفي

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Applications & Strategic Operations Manager :

Responsibilities :

  • Manage the day-to-day operations of the application and ensure a seamless user experience.
  • Supervise the full lifecycle of service providers (onboarding – activation – quality).
  • Develop operational procedures, enhance efficiency, and reduce costs.
  • Monitor service quality and performance indicators (SLAs – NPS – CSAT).
  • Manage customer service, technical support, and operations teams.
  • Analyze performance data using BI tools (Power BI – Tableau) and generate operational insights.
  • Establish contingency operational plans and ensure business continuity (BCP).
  • Coordinate with technical teams to ensure the stability of the digital platform.

Qualifications & Experience :

  • Bachelor’s degree in Business Administration, Information Systems, or Industrial Engineering.
  • 5–7 years of experience in digital operations management or project management.
  • Proven experience in operating applications or marketplace platforms.
  • Professional proficiency in English.

    • Recommended Certifications :

  • ITIL 4 Managing Professional.
  • Certified Customer Experience Professional (CCXP).
  • ISO 22301 – Business Continuity Management.
  • Data Analytics Certificate

    • Seniority level

    Seniority level

    Mid-Senior level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Business Development

    Industries

    Strategic Management Services and Technology, Information and Media

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