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Customer Service Associate (role open for Saudi nationals only), CS Operations

Customer Service Associate (role open for Saudi nationals only), CS Operations

AmazonJeddah, Makkah Region, Saudi Arabia
منذ أكثر من 30 يومًا
الوصف الوظيفي

Overview

Customer Service Associate (role open for Saudi nationals only), CS Operations — Job ID : | Afaq Q Tech General Trading. As an Amazon Customer Service Associate, you have a clear purpose : to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our Saudi Arabia customers in both Arabic and English by answering their requests through phone, chat and / or email, including order and product questions, payment matters, and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

Responsibilities

  • Answer inquiries from Saudi Arabia customers in Arabic and English via phone, chat, and email.
  • Prevent issues, resolve queries, and delight customers by providing clear solutions and guidance.
  • Research and navigate tools to identify customer needs and communicate effective resolutions.

Working hours

Role requires working variable hours to match when customers need us most. Shifts operate within 8 : 00 AM – 10 : 00 PM, Monday to Sunday, with a minimum 40-hour work week. Schedules are based on customer demand and can change every 1–4 weeks. You will receive your schedule at least 1–2 weeks in advance and may be required to work national holidays.

Required Qualifications

  • Minimum age : 18 years old
  • Saudi national
  • Minimum qualification of a high school degree — Passed
  • Strong communication skills in Arabic and English (both written and oral)
  • Experience working with a computer
  • Availability to work varying shifts from Monday to Sunday within the operating hours of 8 : 00 AM to 10 : 00 PM
  • Willingness and ability to work in rotating shifts (early, late, weekend, and overtime as required)

    • Preferred Qualifications

  • Minimum 6+ months of Contact Center / BPO experience in Voice Support is a plus

    • Benefits

  • Medical insurance for the employee, as well as their spouse and children
  • Amazon employee discount
  • Nersery Benefit
  • Life Insurance
  • Expert training and ongoing opportunities to learn and develop skills

    • About the team

    Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. You’ll be supported with training to problem-solve for customers, and you’ll bring your unique personality to every conversation to deliver exceptional support.

    Legal and inclusion

    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

    Posted : August 25, 2025 (Updated 29 days ago)

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    إنشاء تنبيه وظيفي لهذا البحث

    Customer Service For • Jeddah, Makkah Region, Saudi Arabia