Customer Service Associate (role open for Saudi nationals only), CS Operations

Overview

Customer Service Associate (role open for Saudi nationals only), CS Operations — Job ID : | Afaq Q Tech General Trading. As an Amazon Customer Service Associate, you have a clear purpose : to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our Saudi Arabia customers in both Arabic and English by answering their requests through phone, chat and / or email, including order and product questions, payment matters, and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

Responsibilities

• Answer inquiries from Saudi Arabia customers in Arabic and English via phone, chat, and email.
• Prevent issues, resolve queries, and delight customers by providing clear solutions and guidance.
• Research and navigate tools to identify customer needs and communicate effective resolutions.

Working hours

Role requires working variable hours to match when customers need us most. Shifts operate within 8 : 00 AM – 10 : 00 PM, Monday to Sunday, with a minimum 40-hour work week. Schedules are based on customer demand and can change every 1–4 weeks. You will receive your schedule at least 1–2 weeks in advance and may be required to work national holidays.

Required Qualifications

Preferred Qualifications

Benefits

About the team

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. You’ll be supported with training to problem-solve for customers, and you’ll bring your unique personality to every conversation to deliver exceptional support.

Legal and inclusion

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted : August 25, 2025 (Updated 29 days ago)

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