Catering Operations Manager - BAAN Holding | بان القابضة

The Operations Manager for the Neom Region will oversee all operational functions to ensure high levels of client satisfaction and operational effectiveness. This will be accomplished through leading and developing the team to deliver consistent and successful projects.

Key Responsibilities :

• Collaborate with Department and Project Managers to ensure all support functions (HR, Quality, Finance, Procurement) align with business needs.
• Conduct regular team meetings to identify and resolve any issues or gaps.
• Manage profitability by effectively controlling food costs, labor costs, and overheads, in line with the agreed service scope.
• Develop the annual financial plan for the region.
• Create and implement strategies for continuous improvement to meet business objectives.
• Expand and diversify revenue streams to minimize reliance on a limited customer base.
• Maintain client relationships through regular interactions, addressing any concerns promptly to protect project profitability.
• Identify and rectify weaknesses in client contracts and relationships, implementing improvement measures as necessary.
• Work with Project Managers to ensure client expectations align with contractual terms and initiate corrective actions when needed.
• Establish quality monitoring systems to gauge customer satisfaction, identify growth opportunities, and ensure compliance with contracts
• Oversee the recruitment and selection process for operational staff.
• Set performance goals and track targets for team members.
• Foster an experienced and effective team to support long-term project success.
• Encourage cross-training among employees, recognizing and developing high performers.

Qualifications :

Core Skills :

Key Result Areas (KRAs) :

Client Satisfaction :

Operational Efficiency :

Team Management :

Continuous Improvement :

Health, Safety, and Compliance :

Financial Management :