Chief Concierge

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Job Overview

Job Title : Chief Concierge

Reports to : Director of Rooms

About The Red Palace

A symbol of Saudi Arabia’s heritage, The Red Palace stands as an extraordinary landmark in Riyadh, now reimagined as an ultra-luxury boutique hotel. Originally built in 1943, this historic Palace has been transformed into a masterpiece of refined hospitality, blending timeless elegance with contemporary sophistication.

Nestled in the heart of the capital, The Red Palace offers an exclusive glimpse into the Kingdom’s storied past, featuring meticulously restored architecture, curated cultural experiences, and unparalleled service. Every detail has been thoughtfully designed to honor its legacy while delivering a modern interpretation of luxury. At The Red Palace, we invite guests to step into a world of history, prestige, and indulgence, where tradition and innovation seamlessly come together.

Job Purpose

The Chief Concierge is responsible for providing exceptional guest services, ensuring that all guest needs are met with efficiency and professionalism. This role involves managing the concierge team, coordinating guest requests, and maintaining the highest standards of hospitality to enhance the overall guest experience.

Responsibilities

• Guest Experience Management : Ensure the delivery of outstanding concierge services by maintaining high service standards and attention to detail.
• Develop and implement initiatives that exceed guest expectations and enhance overall satisfaction.
• Staff Coordination : Manage the concierge team, ensuring they are well-trained and equipped to provide exceptional service.
• Conduct regular training sessions to keep the team updated on service standards and local offerings.
• Guest Preferences and Special Requests : Maintain detailed records of guest preferences and special requests to enhance personalized service.
• Coordinate with other departments to fulfill guest requests promptly and efficiently.
• VIP Services : Oversee the handling of VIP guests, ensuring seamless arrivals, departures, and personalized services throughout their stay.
• Anticipate the needs of VIP guests and provide tailored experiences, from reservations to specialized services.
• Operational Efficiency : Communication and Collaboration : Collaborate with department heads to ensure smooth communication and coordination across all hotel functions.
• Conduct regular briefings with the concierge team to share guest feedback and operational updates.
• Operational Procedures : Regularly review and optimize operational procedures for concierge services to enhance efficiency and guest satisfaction.
• Ensure that all concierge staff adhere to hotel policies and procedures.
• Financial Performance : Billing and Payments : Assist guests with inquiries related to billing for concierge services and ensure accuracy in guest accounts.
• Monitor and manage the budget for the concierge services department.
• Health, Safety, and Regulatory Compliance : Ensure compliance with health, safety, and security regulations relevant to concierge operations.
• Conduct regular inspections to ensure that concierge service areas are safe and welcoming.
• Personal Development : Foster a culture of continuous improvement and professional growth within the concierge team.
• Encourage team members to take initiative and demonstrate confidence in their roles.
• Leadership : Recruit, train, and supervise concierge staff, providing guidance and support.
• Conduct regular performance evaluations, offering constructive feedback and identifying development opportunities.
• Creating the Future : Innovate and implement new service initiatives to continually enhance the guest experience.
• Anticipate future trends in luxury hospitality and adapt concierge strategies accordingly.
• Living the Brand : Embody the hotel’s values and service philosophy, ensuring that every guest interaction reflects the brand’s commitment to excellence.
• Take pride in providing warm, genuine service that anticipates and fulfills guest needs.
• Engage with the local community to promote the hotel’s reputation for quality service and unique experiences.

Qualifications

Seniority level

Employment type

Job function

Riyadh, Riyadh, Saudi Arabia 20 hours ago

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