Senior Account Manager

About us : Tabby

creates financial freedom in the way people shop, earn, and save by reshaping their relationship with money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA, and Shein, use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby has generated over $7 billion in transaction volume for its partner brands and is the highest‑rated, most‑reviewed, largest and fastest‑growing app of any fintech in the GCC region. Tabby launched operations in 2020 and has raised over $1 billion in equity and debt funding from global and regional investors.

The

Senior Account Manager

is responsible for leading a team of Key Account Managers (KAMs) who oversee large enterprises and major groups, ensuring client satisfaction and enhancing the overall client experience. This includes driving growth through cross‑selling, upselling, and expanding clients’ engagement with Tabby’s diverse range of products and services.

Department : Account Management Employment Type : Full Time Location : UAE Workplace type : Hybrid Reporting To : Ana Alabau

Key Responsibilities

Strategize High‑Growth Potential Accounts :

Identify and develop strategies for high‑growth potential accounts through segmentation based on revenue potential, industry, and product engagement, ensuring strategic accounts are appropriately assigned to KAMs.

Client Relationship Management :

Build and maintain strong, long‑term relationships with top‑tier accounts, gaining a deep understanding of their business needs and goals. Support KAMs in driving account expansion by creating upsell and cross‑sell opportunities, offering tailored solutions, increasing client adoption, and maximizing revenue growth.

Project Collaboration :

Contribute to cross‑functional projects across Tabby, including product launches, product optimisations, and operational enhancements, to support broader business objectives.

Data and Reporting :

Monitor KAM accounts through comprehensive reporting that highlights key metrics and trends, tailored to each merchant’s needs. Extract actionable insights from complex data sets to identify opportunities for upselling, cross‑selling, and service optimisation, and guide KAMs accordingly. Additionally, track KAM performance against individual OKRs.

Problem Solving :

Proactively identify potential obstacles, address challenges promptly, and coordinate with cross‑functional teams to develop effective, long‑term solutions that prevent future issues and ensure client satisfaction.

Cross‑Functional Collaboration :

Work closely with internal teams, including Sales, Product, Marketing, Tech, and Operations, to support organisational projects and identify strategic opportunities for upselling and cross‑selling within KAM.

Team Management :

Lead and guide the KAM team by setting clear priorities, providing ongoing coaching, and ensuring alignment with overall account strategies. Oversee KAM performance, support professional development, and ensure effective collaboration to achieve portfolio growth objectives.

Skills, Knowledge and Expertise

Bachelor’s degree in Business, Marketing, or a related field.

Team management experience.

Excellent soft skills.

A knack for numbers and deriving insights from data.

Proven experience in account management, sales, or a similar client‑facing role.

Exposure to metrics important to e‑commerce businesses is preferred.

Experience contributing to business projects and initiatives.

Strong communication, data analytics, and relationship‑building skills.

Excellent problem‑solving skills and attention to detail.

Ability to multitask and manage multiple key accounts and participate in projects simultaneously.

Fluent in Arabic.

Preferred Qualifications

Experience in the e‑commerce / payments / tech industry.

Strong understanding of sales and client growth strategies.

Demonstrated ability to meet sales targets or KPIs.

Strong analytical skills for interpreting client performance data.

Benefits

Flexible working hours with autonomy to work as needed.

An environment that offers autonomy and responsibility from day one.

Career progression influenced by the quality of your work.

Participation in the company’s employee stock options program.

Health insurance.

Flexi Perks : a monetary benefit to spend on what matters most to you — health, well‑being, education, or professional development.

About Tabby Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. The company’s flagship offering allows shoppers to split their payments online and in‑store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA, and Shein, use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby has generated over $7 billion in transaction volume for its partner brands and is the highest rated, most reviewed, largest and fastest‑growing app of any fintech in the GCC region. Tabby launched operations in 2020 and has raised $1 billion in equity and debt funding from global and regional investors.

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