Site Operations Manager, AMZL (Last Mile) - South

Site Operations Manager, AMZL (Last Mile) - South

Amazon is a US-based multinational e-commerce company. We offer opportunities for experienced leaders in operations management to accelerate growth through challenging field experiences that drive scalable improvements across Fulfillment Centers, Supply Chain & Transportation execution teams. Responsibilities

Quickly understand the business issues and challenges of Transportation operations; identify strengths / weaknesses and suggest areas for improvement Map business requirements, understand business processes, study and analyze workflows, design solutions and prepare functional specifications Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify opportunities for improving Customer Experience Deep dive to acquire extensive knowledge of emerging industry practices and apply them to solving business problems Design, develop, pilot & rollout enterprise-wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, and identification of alternate delivery services Develop standard operating procedures Direct accountability for setting and meeting operational goals, strategic planning and forecasting Lead a team of business analysts, program managers or area managers Lead process improvements Demonstrated Abilities

We are looking for smart and analytical people who are passionate about operations and can thrive on driving change, building an organization and leading through others by giving a direct management assignment in our Operations Services and Technology Centers. Ideal candidates leverage strong analytical skills, communication, and the ability to think big. Basic Qualifications

3+ years of employee and performance management experience Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge / FTE) experience Work a flexible schedule / shift / work area, including weekends, nights, and / or holidays Preferred Qualifications

1+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodation information page. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner. Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.

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