MDM_L3 IMS Engineer

Overview

We are HCLTech , one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. We are on the lookout for a highly talented and self-motivated

MDM — L3 IMS Engineer

to join us on our journey in advancing the technological world through innovation and creativity. Role Summary

Own L3-level operations for MDM within a highly regulated banking estate, ensuring availability, performance, security, audit readiness, and rapid recovery as per RTO / RPO. Key Responsibilities

Provide L3-level support for MDM in a mission-critical banking environment. Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements. Operate under ITIL processes (Incident / Change / Problem / Knowledge). Maintain high availability, performance, and security; participate in DR / BCP drills. Design / architect, capacity plan, and optimize MDM for large-scale banking workloads. Lead major incidents / war rooms; guide L1 / L2; produce post-incident reports for auditors. Define standards, golden configurations, and automation (scripts / Infra-as-Code) to reduce toil. Roadmap planning, version upgrades, performance baselining, and DR strategy ownership. Required Tools & Technologies

ITIL Foundation Experience Requirements

5+ years in architecture, performance engineering, and major incident leadership. Soft Skills & Banking Behaviors

Clear communication with operations, security, audit, and business stakeholders. Evidence-driven troubleshooting; strong documentation and runbook hygiene. Ownership mindset with 24x7 support readiness and on-call rotation participation. Why Us

We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries and 219,000 employees. Our company is extremely diverse with 165 nationalities represented. We offer the opportunity to work with colleagues across the globe. We offer a virtual-first work environment, promoting good work-life integration and real flexibility. We offer comprehensive benefits for all employees. We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect. Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and / or local law. Seniority level

Not Applicable Employment type

Full-time Job function

Information Technology Industries

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