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Assistant Manager - Guest Services & Entry Operations
Six Flags مدينة القديةRiyadh, Riyadh Region, Saudi Arabiaمنذ أكثر من 30 يومًا
الوصف الوظيفيHigh school diploma or equivalent required. Additional certification or training in hospitality, operations, or customer service preferred. 3-5+ years of experience in a leadership or supervisory role in entry operations or customer service within the hospitality or entertainment industry.
Overview
Assistant Manager - Guest Services & Entry Operations will oversee the seamless integration of guest services and entry operations, ensuring an outstanding guest experience from arrival to departure. This role will be responsible for supervising all aspects of ticketing, access control, guest inquiries, complaint resolution, lost & found, VIP experiences, membership programs, and overall guest satisfaction.
Responsibilities
- Supervise ticketing, access control, guest inquiries, complaint resolution, lost & found, VIP experiences, and membership programs to ensure a positive guest experience from arrival to departure.
- Coordinate with other departments to maintain smooth entry operations and guest flow.
- Monitor and address guest concerns promptly, ensuring resolution and guest satisfaction.
- Lead and develop team members, assign tasks, and manage schedules to meet service standards.
Qualifications
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إنشاء تنبيه وظيفي لهذا البحث
Assistant Manager • Riyadh, Riyadh Region, Saudi Arabia