Assistant Manager - Guest Services & Entry Operations

Overview

Assistant Manager - Guest Services & Entry Operations will oversee the seamless integration of guest services and entry operations, ensuring an outstanding guest experience from arrival to departure. This role will be responsible for supervising all aspects of ticketing, access control, guest inquiries, complaint resolution, lost & found, VIP experiences, membership programs, and overall guest satisfaction.

Responsibilities

• Supervise ticketing, access control, guest inquiries, complaint resolution, lost & found, VIP experiences, and membership programs to ensure a positive guest experience from arrival to departure.
• Coordinate with other departments to maintain smooth entry operations and guest flow.
• Monitor and address guest concerns promptly, ensuring resolution and guest satisfaction.
• Lead and develop team members, assign tasks, and manage schedules to meet service standards.

Qualifications

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