Customer Service Specialist

Analyze demand variability and replenishment lead times to determine target inventory levels, recommend replenishment strategies, and set planning parameters to support target stocking levels at all Warehouses. Review replenishment requirements against forecast and inventory levels to develop a replenishment plan for Warehouses. Develop and maintain annual, seasonal, and monthly merchandise plans for multiple product categories. Model, analyze, and interpret internal and external inventory data, competitor data, and industry trends to help inform purchasing decisions. Plan, order, and expedite work orders and purchase orders for specific e-commerce business products. Support E-Commerce sales and backorder resolution. Provide insights and recommendations to key stakeholders for future season planning. Responsibilities

Analyze demand variability and replenishment lead times to determine target inventory levels. Recommend replenishment strategies and set planning parameters to support target stocking levels at all Warehouses. Review replenishment requirements against forecast and inventory levels to develop a replenishment plan for Warehouses. Develop and maintain annual, seasonal, and monthly merchandise plans for multiple product categories. Model, analyze, and interpret internal and external inventory data, competitor data, and industry trends to help inform purchasing decisions. Plan, order, and expedite work orders and purchase orders for specific e-commerce business products. Support E-Commerce sales and backorder resolution. Provide insights and recommendations to key stakeholders for future season planning. Requirements

Bachelor's Degree in a planning or finance-related field AND 3-5 years of experience (experience in eCommerce highly desired). Solid understanding of financial measurements including sales, gross margin, inventory turn, ST%, weeks of supply and how to impact them. Experience with planning and business reporting applications a plus. Experience with an ERP or DRP is required (NetSuite preferred). Benefits

Eligibility to participate in our company matching 401k plan after 30 days of employment. PTO allowance. Healthcare Flexible Spending Account and Dependent Care Flexible Spending Account. Employee Assistance Program. Tuition Reimbursement Program. Employee discounts on automotive aftermarket accessories.

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