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Service Account Manager - SAM Saudi Arabia

Service Account Manager - SAM Saudi Arabia

Cmk ResourceWorkFromHome, Riyadh Region, Saudi Arabia
منذ أكثر من 30 يومًا
الوصف الوظيفي

Overview

CMK Resources is looking for a Service Account Manager to support a leading global storage company, driving exceptional customer experiences across enterprise accounts. This role requires strong cross-functional leadership, technical expertise, and a proactive approach to ensuring customer success.

Location : Riyadh, Saudi Arabia (Onsite 2–3 days a week, with frequent customer site visits)

Responsibilities

  • Lead and orchestrate internal teams across engineering, product management, and legal to deliver a seamless customer experience.
  • Collaborate with other Service Account Managers to ensure consistent, high-quality delivery of business-critical services across multiple geographies.
  • Create and deliver internal content to promote knowledge sharing, best practices, and ongoing team education.
  • Act as a strong customer advocate—capturing requirements, driving prioritization with product management and engineering, and keeping customers informed on implementation progress.
  • Proactively leverage deep understanding of products, services, and customer environments to identify risks and propose solutions.
  • Recommend strategies to improve adoption, resolve product concerns, and strengthen long-term customer relationships.

Qualifications

  • Bachelor’s degree (or equivalent work experience required).
  • ITIL certification strongly recommended; PMI or Six Sigma a plus.
  • 5+ years of experience in customer success, professional services, or related roles.
  • Must be proficient in both Arabic and English (spoken and written).

    • Skills & Competencies

  • Advanced escalation, stakeholder, and project management expertise.
  • Strong influence, persuasion, and conflict resolution abilities.
  • Excellent communication, presentation, and business writing skills.
  • Deep technical understanding of enterprise IT environments and storage products.
  • Strong analytical, organizational, and relationship management skills.

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    إنشاء تنبيه وظيفي لهذا البحث

    Manager Saudi Arabia • WorkFromHome, Riyadh Region, Saudi Arabia