Service Account Manager - SAM Saudi Arabia

Overview

CMK Resources is looking for a Service Account Manager to support a leading global storage company, driving exceptional customer experiences across enterprise accounts. This role requires strong cross-functional leadership, technical expertise, and a proactive approach to ensuring customer success.

Location : Riyadh, Saudi Arabia (Onsite 2–3 days a week, with frequent customer site visits)

Responsibilities

• Lead and orchestrate internal teams across engineering, product management, and legal to deliver a seamless customer experience.
• Collaborate with other Service Account Managers to ensure consistent, high-quality delivery of business-critical services across multiple geographies.
• Create and deliver internal content to promote knowledge sharing, best practices, and ongoing team education.
• Act as a strong customer advocate—capturing requirements, driving prioritization with product management and engineering, and keeping customers informed on implementation progress.
• Proactively leverage deep understanding of products, services, and customer environments to identify risks and propose solutions.
• Recommend strategies to improve adoption, resolve product concerns, and strengthen long-term customer relationships.

Qualifications

Skills & Competencies

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