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Onboarding Engineer

Onboarding Engineer

COGNNARiyadh, Riyadh Region, Saudi Arabia
منذ أكثر من 30 يومًا
الوصف الوظيفي

Overview

We are seeking a technical and customer-focused Onboarding Engineer to join our growing team. This role is central to our customer success mission, responsible for the end-to-end technical integration of new clients into COGNNA's security monitoring Platform. The ideal candidate is a hands-on expert with major SIEM / Security platforms and possesses deep system administration skills across both Linux and Windows environments, enabling them to independently troubleshoot and resolve complex integration challenges.

Responsibilities

  • Client Onboarding & Implementation : Lead the technical onboarding process for new customers, from initial kick-off to full operational status
  • Integrate customer log sources (e.g., firewalls, servers, cloud platforms, applications) with our security data lake
  • Develop and configure custom parsers and data connectors to ensure accurate data ingestion and normalization
  • System Administration & Troubleshooting : Utilize deep expertise in Linux and Windows Server to troubleshoot agent installations, log forwarding configurations, and connectivity issues directly on customer systems
  • Act as the primary technical resource for diagnosing and resolving complex infrastructure and OS-level issues that impede data collection
  • Contribute to the continuous improvement of our onboarding processes, creating documentation and automation scripts to increase efficiency
  • Security Advisory & Customer Success : Serve as a trusted technical advisor to clients during the onboarding phase, providing guidance on logging best practices and security architecture
  • Work closely with the Security Operations Center (SOC) and account managers to ensure a seamless handover of clients upon successful onboarding

Requirements

Experience

  • Hands-on experience in a technical cybersecurity role (e.g., SOC Engineer, SIEM Engineer, Security Consultant)
  • 3+ years with direct responsibility for technical implementation or support
  • Proven experience managing and troubleshooting both Linux (e.g., Ubuntu, CentOS) and Windows Server environments in a production setting

    • Technical Skills

  • SIEM : Expertise with major SIEM platforms. Experience with systems like Splunk, Microsoft Sentinel, Elastic Search, or QRadar is essential
  • Operating Systems : Deep proficiency in system administration, log management, and troubleshooting across Linux and Windows
  • Scripting : Proficiency in at least one scripting language (e.g., Python, Bash, PowerShell) for automation and parsing
  • Security Concepts : Strong knowledge of network security architecture, cloud security (AWS, Azure, GCP), and security devices (Firewalls, IDS / IPS, EDR)

    • Soft Skills

  • Exceptional problem-solving skills with the ability to work independently
  • Strong communication and interpersonal skills, with an ability to articulate technical concepts to diverse audiences
  • A proactive, detail-oriented, and self-motivated work ethic

    • Benefits

  • Impact that Matters - Build products that shape the future of cybersecurity and protect organizations globally.
  • On-Site Collaboration - Be at the heart of innovation in our Riyadh office, working side by side with passionate experts.
  • Continuous Growth - Access to certifications, trainings, and opportunities to sharpen your expertise.
  • Ownership Mindset - Benefit from our ESOP program and grow with COGNNA's success.
  • Culture of Trust - We empower talent, encourage ownership, and celebrate real outcomes.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Other

    • Industries

  • IT Services and IT Consulting

    • #J-18808-Ljbffr

    إنشاء تنبيه وظيفي لهذا البحث

    Engineer • Riyadh, Riyadh Region, Saudi Arabia