Onboarding Engineer

Overview

We are seeking a technical and customer-focused Onboarding Engineer to join our growing team. This role is central to our customer success mission, responsible for the end-to-end technical integration of new clients into COGNNA's security monitoring Platform. The ideal candidate is a hands-on expert with major SIEM / Security platforms and possesses deep system administration skills across both Linux and Windows environments, enabling them to independently troubleshoot and resolve complex integration challenges.

Responsibilities

• Client Onboarding & Implementation : Lead the technical onboarding process for new customers, from initial kick-off to full operational status
• Integrate customer log sources (e.g., firewalls, servers, cloud platforms, applications) with our security data lake
• Develop and configure custom parsers and data connectors to ensure accurate data ingestion and normalization
• System Administration & Troubleshooting : Utilize deep expertise in Linux and Windows Server to troubleshoot agent installations, log forwarding configurations, and connectivity issues directly on customer systems
• Act as the primary technical resource for diagnosing and resolving complex infrastructure and OS-level issues that impede data collection
• Contribute to the continuous improvement of our onboarding processes, creating documentation and automation scripts to increase efficiency
• Security Advisory & Customer Success : Serve as a trusted technical advisor to clients during the onboarding phase, providing guidance on logging best practices and security architecture
• Work closely with the Security Operations Center (SOC) and account managers to ensure a seamless handover of clients upon successful onboarding

Requirements

Experience

Technical Skills

Soft Skills

Benefits

Seniority level

Employment type

Job function

Industries

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