IT Helpdesk

The IT Helpdesk provides technical support for end users, focusing on construction-specific applications and Oracle ERP systems. The role involves resolving technical issues, collaborating with IT and project teams, and ensuring service availability. The IT Helpdesk supports field engineers, back-office teams, and ERP users while promoting knowledge sharing and teamwork.

Key Responsibilities

• Provide support for Oracle ERP users (Finance, HR, Projects, Procurement) and escalates issues to Oracle support when needed.
• Support end users on construction software including Autodesk Revit, AutoCAD, and Primavera P6.
• Troubleshoot and resolve hardware, software, network, and application issues in office and construction site environments.
• Collaborate with IT infrastructure, applications, and database teams to resolve technical issues and upgrades.
• Assist in deployments, configurations, and maintenance of user systems, construction tools, and collaboration platforms.
• Develop and maintain user documentation, knowledge bases, and technical SOPs.
• Mentor and support junior IT staff through training and peer problem-solving.
• Participate in IT projects such as site rollouts, ERP updates, and construction tech integration.
• Ensure compliance with cybersecurity, data protection, and IT governance policies.
• Troubleshoot VPN and network issues, with experience in Cisco, Fortinet, and Sophos.
• Provide desktop support and manage file-sharing solutions.
• Manage, monitor, and maintain CCTV systems across sites.
• Support Office 365 applications and user access management.

Qualifications

Seniority level

Employment type

Job function

Industries

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