Desktop Support Specialist

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Responsibilities

Provide swift and professional deskside IT support

Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions

Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels

Utilize the ticket management system to record, update and resolve tickets from the Helpdesk

Collaborate with other support groups across global locations to help troubleshoot client issues

Utilize tools for building, monitoring and troubleshooting client devices

Participate in Disaster recovery testing exercises

Upholding procedures for logging, reporting, and statistically monitoring desktop operations

Write technical support and client documentation in form of Knowledgebase articles

Meet or exceed expected customer service levels

Requirements

Minimum 3+ years of relevant experience in a Desktop Support / IT Helpdesk role.

Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.

Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.

Windows Migration.

Hardware / Software Troubleshooting

Experience with VPN, Soft Phones, Remote Desktop, VDI.

Asset Tracking / Inventory Management

Phone and Tablet support (Windows, iPhone, iOS, Android)

Experience with Ticketing System (ServiceNow).

Strong Communications Skills

Excellent proven track record supporting clients in a financial environment.

Excellent proven customer service based approach

Good written and verbal communication skills

Strong organizational and analytical skills

Ability to multi-task and work under pressure

Ability to work autonomously and within team

Dress Code : Business casual

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

Banking, Financial Services, and Investment Banking

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