Hospitality Sr Manager

Company Description

Saudi Motorsport Company (SMC) is the dedicated entity driving the growth of motorsport in Saudi Arabia, aligned with the ambitious goals of Vision 2030. Operating under the Saudi Arabian Motorsport Federation and the Ministry of Sports, SMC is responsible for hosting and promoting major events like the Formula 1 STC Saudi Arabian Grand Prix, Dakar Rally, and Extreme E series, and World Rally Championship.

Role Information

Position Title : Hospitality Sr Manager

Department : Event Operation

Reports to : Venue Operation Director

Role Description

Manages all Hospitality Programs including catering operation and / or production and design, and managing overall planning alignment across all hospitality program services and deliverables at the designated zone(s).

Role Accountabilities

• Prepares Hospitality Strategy by reviewing planned guest programs & projects, ensuring all initiatives and programs, and estimating expected expenditures in line with corporate directions and raising to line manager.
• Preparing Event Hospitality Budget by reviewing, evaluating and finalizing budget and presenting to top management for approval.
• Manages Hospitality Programs by overseeing planning and scope spaces requirements of the hospitality programs, layouts and guest flows, catering requirements, and driving and control the event time delivery of hospitality program and providing directions.
• Manages Hospitality Catering by scoping catering requirements including kitchen equipment, staffing, space and logistics, developing venue specific menu planning rotations with vendors, and monitoring food safety plans to ensure compliance and reliability.
• Maintains Catering Services by supervising catering requirements including development and evaluation of food and beverage RFPs, creating service levels for catering vendors, monitoring kitchen equipment, services, space and logistics.
• Manages VIP & Protocol arrangements by managing Guest Protocol deliverables for events and providing instruction, assistance, support, and corrective actions if required.
• Manages Guest Communication by providing accurate input about hospitality products for marketing and cml communications, and ensuring pre-event guest communication and managing special requests and arrangements, and providing directions if required.
• Ensures proper handling of guest Complaints by investigating the raised guest complaints and following up for implementation of proper actions.
• Oversees implementation of Guest Satisfaction Survey by reviewing Guest satisfaction survey results and preparing recommendations and reporting to line manager and following up for implementation.
• Manages updating Guest Services SOP by reviewing, recommending and approving the new updated SOP.
• Participates in improving Performance Evaluation by reviewing the department indicators report and taking proper action to update / develop internal processes according to top management directions.
• Ensures the implementation of Staff Training & Development by reviewing performance evaluation results, confirming development needs, developing objectives and the action plan, monitoring implementation and taking corrective action if needed.

Qualifications

Seniority level

Employment type

Job function

#J-18808-Ljbffr