Junior IT Support Specialist -KSA

About the Job As a Junior IT Support Specialist at Lean’s Riyadh office, you’ll be the go-to person for keeping our team connected and productive. From setting up MacBooks and managing Google Workspace to troubleshooting network issues, you’ll ensure our people have the tools they need to succeed. You’ll get hands-on experience with modern SaaS and MDM systems, work closely with senior IT engineers, and grow your skills through mentorship. Who are we Lean enables companies to seamlessly connect to their users’ bank accounts to initiate real-time payments and retrieve their account information. Our products have garnered the trust of leading companies and enabled them to deliver powerful experiences when connected with a user’s bank account, allowing users to perform prudent financial planning, get better rates on loans, transfer money to friends, and more, without compromising on privacy or security. Some of Lean’s clients include the likes of Binance, Etisalat Group, Careem, Sarwa, and many more, making it the region’s most valuable Open Banking platform. The company has now processed hundreds of millions of dollars, and its products are also connected with hundreds of thousands of accounts. Lean envisions a fully inclusive financial ecosystem that serves everyone, no matter where they bank or live in the MENAP region. Responsibilities Be the first point of contact for IT requests, resolving hardware, software, and account issues quickly and effectively.

Support and monitor office IT infrastructure, including Wi-Fi, meeting room tech, and security tools.

Set up and maintain MacBooks, monitors, and other equipment for new hires, ensuring smooth onboarding from day one.

Assist with MDM, Google Workspace and other core SaaS management.

Coordinate with local vendors for repairs, upgrades, and project delivery when needed.

Learn and progress within the IT Team, showing an active interest in growing technically.

Maintenance of the IT inventory.

Support and provide advice on technical questions across all departments, escalating if necessary.

Assisting the team to ensure the organization works within data protection guidelines and regulations.

Minimum Qualifications A service-driven approach to IT operations and a desire to progress and learn in a dynamic, fast-paced environment.

Experience using, troubleshooting and administering MacOS.

Experience with cloud directories, such as Google Workspace.

Experience with IT ticketing tools (e.g. Jira).

Experience with MDM, Jumpcloud (or equivalent) is a plus.

Experience with Slack, Notion and Trelica are a plus.

Self-starter with a passion for technology, excited to learn more and grow.

Strong communication skills both written and verbal English + Arabic.

Desired Qualifications 3+ years in support role.

Knowledge of ITIL principles and service management.

Degree or certificate in IT related field or subject is a plus.

NB. While we think the above experience could be important, we’re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!! Why Join us?

Lean is the first regulated open banking and open finance company operating across the UAE and Saudi Arabia. Since 2019 we've been on a mission to become the pre-eminent A2A payments company in the Middle East - enabling our clients to seamlessly connect to their users’ bank accounts to initiate real-time payments and retrieve account information. Our products have garnered the trust of some of the leading companies in the region, including the likes of Etisalat Group, Careem, Binance, Tabby, Tamara, Tawuniya, and more. To date, Lean has processed billions of dollars, and our products have connected with hundreds of thousands of accounts across the region. We've recently announced our $67.5 million Series B funding round led by General Catalyst, following earlier investment from Sequoia Capital. This funding marks a major milestone for Lean and the financial ecosystem across the MENA region. At Lean, we’re committed to driving the next generation of financial innovation by making financial data and payments more accessible and transparent for businesses and consumers alike. To that end, we're always on the lookout for talented, driven, and entrepreneurial candidates to join us in our mission of enabling the next generation of financial innovation. If you're motivated by solving hard problems and leaving a lasting legacy while you're at it, Lean's where you need to be. Not only do we offer competitive salaries, private healthcare, and flexible office hours, but we also insist that every member of the team hold a meaningful equity stake in the business to ensure long-term alignment. We'd love you to join us for this journey! Lean is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. When applying for a job at Lean Technologies, we will need to collect, use and share Personal Data about you with different members of our team during the application process. This may mean transferring your data to members of the team in one of our office locations worldwide outside of the country you are in. Please refer to our Privacy Notice on our website for more information about how we may use and store your Personal Data

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