Chief Engineer

PRIMARY OBJECTIVE OF POSITION The Chief Engineer is responsible for providing the customer with a secure, comfortable environment by maintaining the hotel’s assets through ongoing preventive maintenance programmes, and ensuring that all mechanical systems are operating in accordance with corporate policies and procedures, and according to local requirements and regulations. The job incumbent operates in line with hotel and corporate policies and guidelines, and the hotel’s business plan.

TASKS, DUTIES AND RESPONSIBILITIES RESPONSIBLE FOR PROVIDING A SECURE AND COMFORTABLE ENVIRONMENT

Maintains facilities and equipment by conducting inspections on a regular basis to determine need and extent of service, equipment required, type of operation, and maintenance needed

Develops and implements strategies to achieve goals for “customer complaints per thousand rooms”, and “willingness to return”

Ensures adherence to applicable laws by meeting with government and insurance inspectors, and performing follow-up as required

Communicates with department heads regarding engineering programmes as they pertain to the physical plant

Keeps all mechanical, electrical, and structural blueprints and diagrams up to date; maintains library of part lists, maintenance manuals, reference books, catalogues, etc.

Takes prompt corrective action as necessary

Ensures that the physical plant is operating in a safe, efficient, and orderly fashion by directing all phases of maintenance, repair and renovation

Determines if work should be done internally or through external contractors

Schedules employees in accordance with plan

Assigns work orders by priority, and delegates duties and supervises work

Schedules the appropriate preventive maintenance programme

Responds to guest complaints and department service requests

Maintains a supply of inventory necessary for optimal operating efficiency by initiating purchasing orders for maintenance supplies, machinery, equipment, parts and services as required

Achieves the best price and suitability of product by appropriately selecting from available contractors and vendors

Directs and aids in the replacement of systems that become inadequate or obsolete

Recommends, establishes, and maintain inventory level thresholds based on budget and availability of supplies

Reviews and approves invoices

Develops and promotes energy conservation programmes by continually monitoring utility costs and consumption

Maintains logs and journals for all utilities, reviews meter readings and regulates controls

Designs and supervises recycling programmes for aluminium, paper, plastic, glass, etc.

Prepares the operating budget for engineering, recommends items to be included in the hotel’s capital budget, and insures adherence with approved budget

MANAGING THE ENGINEERING FUNCTION

Manages employees working for the engineering function, including contractors and hotel employees

LAWS, REGULATIONS AND POLICIES

Follows all applicable laws

HUMAN RESOURCES MANAGEMENT

Screens, interview and selects potential staff for the department

Develops and recommends appropriate training to meet guest and internal needs

Checks that own staff meets and exceeds expectations by training and encouraging staff to provide Yes I Can! service

Identifies training needs

Makes sure staff receives skills training to provide consistent, reliable service

Encourages, develops and manages effective employee relations throughout the hotel

Identifies employees with potential for promotion and / or transfer and makes appropriate development plans for him or her together with the Human Resources Manager

Works closely with the Human Resources Manager on the following Human Resources related tasks :

Performance appraisals

Coaching - Counselling

Discipline and grievance

Employee relations

Wage and salary administration

Compensation and benefits

Succession planning

EMPLOYEE RELATIONS

Fosters and develops effective employee relations throughout the hotel

Establishes and maintains effective internal communications, including weekly meetings with own staff to ensure optimum team work and productivity

Looks for ways to motivate and challenge employees

HEALTH AND SAFETY

Ensures that all potential and real hazards are reduced immediately

Fully understands the hotel’s fire, emergency, and bomb procedures

Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees

Ensures that own staff works in a safe manner that does not harm or injure self or others

Stimulates and encourages a general awareness of health and safety in tasks and activities

Ensures the safety of the people and property within the premises by applying hotel regulations, adhering to existing laws and regulations

Anticipates possible and probable hazards and conditions and corrects them or take action to prevent them from happening

Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of hotel employees is maintained by self and own staff

MISCELLANEOUS

Attends meetings and training required by the General Manager

Assists colleagues to perform similar or related jobs when necessary

Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently

Accepts flexible work schedule necessary for uninterrupted service to hotel guests and the hotel’s stakeholders

Maintains own working area, materials and company property clean, tidy and in good shape

Continuously seeks to endeavor and improve the department’s efficient operation, and knowledge of own job function

Is well updated on, and possesses solid knowledge of the following :

Hotel fire, bomb and emergency procedures

Hotel health and safety policies and procedures

Hotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights)

Hotel standards of operation and departmental procedures

Current licensing relating to own responsibility, and to the hotel

Accepted methods of payment by the hotel

Short and long term hotel as well as corporate marketing and promotionalprogrammers

Corporate clients and clients generating high business volume

Union agreements

Qualifications Experience in brand hotels.

Excellent command in English / additional language is an advantage.

Strong reporting and analytical skills.

Good analytical and numeric skills.

High level of organization and time management skill.

Additional Information

Multi-tasking

Data Entry

Computer Skills

Flexibility

Organization

Attention to Detail

Communication

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