Senior Trust Analyst

About Tamara

Tamara is the leading shopping and payments platform in Saudi Arabia and the GCC region, with a mission to empower people in their daily lives and revolutionize how they shop, pay, and bank. The company was founded by serial entrepreneur Abdulmajeed Alsukhan along with his partners Turki Bin Zarah and Abdulmohsen Al Babtain. Tamara operates out of its headquarters in Riyadh, Saudi Arabia, and has offices in the UAE, Egypt, Germany, and Vietnam. Our large, dedicated team of professionals continues to grow as we expand our reach and impact. Serving millions of users and partnering with thousands of merchants, Tamara collaborates with leading global and regional brands such as SHEIN, Jarir, noon, IKEA, H&M, and Farfetch, as well as local small and medium businesses. The company is backed by SNB Capital and Sanabil Investments, a wholly-owned company by the Public Investment Fund (PIF), Checkout.com, Coatue, Shorooq Partners, and Endeavor Catalyst, among others. Your role

Tamara’s ambition is to become the region’s favorite way to pay for what we call life’s little essentials – a new way of purchasing designed for and around our customers’ interests. We believe that great design has the ability to engage and inspire. The Trust & Safety Analyst is a crucial member of our Fraud Management team, dedicated to mitigating fraud risks in customer interactions. You will play a vital role in protecting our customers and merchants from financial loss by employing your investigative skills and expertise in data analysis to identify and mitigate suspicious transactions. In this role, you\'ll be working closely with a cross-functional team consisting of policy managers, operations, product, data scientists, and others. Your responsibilities

Monitor and analyze all Tamara’s transactions :

Utilize fraud detection software and tools to identify potential fraud cases based on risk scoring, anomaly detection, and behavioral analysis. Review flagged transactions in detail, conducting thorough investigations to confirm or dispel suspicions. Analyze patterns and trends in fraudulent activity to develop and refine fraud prevention strategies.

Execute on Data analytics :

Extract insights (via SQL / Python) from the large volumes of data and come up with new strategies to mitigate / stop fraudulent activities Work independently on fraud analytics, and the analysis of large datasets to ensure appropriate feedback is given to the model.

Implement Preventative measures :

Implement and update fraud prevention policies and procedures within the BNPL platform. Develop and recommend proactive measures to mitigate future fraud risks with product teams. Collaborate with other departments to raise awareness of fraud risks and best practices.

Communication and reporting :

Clearly communicate complex fraud findings and recommendations to stakeholders at all levels. Prepare regular reports on fraud activity trends and prevention efforts. Present findings and insights to management teams and key decision-makers. Mentor and show the ropes to our more junior colleagues.

Your expertise

Bachelor\'s degree or equivalent, with a minimum of 3 years of experience in fraud management, ideally in an e-commerce environment, demonstrating a strong focus on product and customer experience. Alternatively we are looking for seasoned data analysts with at least 4 years of experience with a deep interest in stopping the “baddies”. Proven ability to develop and implement fraud rules, with a keen interest in continuous improvement of processes,customer / merchant experiences. Technical proficiency in SQL, Python / R and Excel (at least 2 years of experience) with experience in fraud scorecard development and a plus for experience with machine learning in fraud detection Self-motivated and responsive, especially during peak periods of fraud activity with a curiosity and willingness to learn and apply emerging trends in fraud management Strong problem-solving skills, including the ability to stay calm under pressure, excellent negotiation abilities and a talent for multitasking Comfortable challenging the status quo to innovate and push for advanced, effective solutions in fraud management Join the revolution

Tamara is a vibrant hub of exceptional individuals worldwide, with over 40+ nationalities committed to working with the broadest talent pool possible. We\'re proud of the wealth of cultural backgrounds that shape our teams, ensuring every experience is acknowledged and celebrated. We seek self driven individuals, fuelled by curiosity, ready to take control of their professional and personal development. We’re creating a place where possibilities are for the taking through career mobility, mentoring and cross-border collaboration. This approach has earned us a spot as one of the competitive tech companies to work for. All qualified individuals are encouraged to apply. To learn more about how we protect your privacy, please visit our Candidate privacy notice.

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