Parts Sales Consultant

High-level Job Purpose Statement Responsible for selling parts in workshops, outlets or retail. Assesses needs, takes orders, finds products, and checks out customers. Essential Duties and Responsibilities

Customer Greet walk in customers as per the service standards specified by the Parts After Sales function Take customer orders promptly and efficiently, communicating pricing and availability Assist customers in finding the appropriate parts for their vehicle Answer customer inquiries about products, prices, availability, and product features Determine sales price for customers for each sale in accordance with Company procedure Sells products / and or services to meet customer needs Locate and obtain ordered parts for customers from the warehouse Supply requested products with correct documentation to obtain customer signature; in case of non-cash customers verify the authorization to deliver Inspect returned defective parts to ensure correct replacement part is purchased Handle warranty or defective parts for customers in accordance with Company procedure Operations Promptly provide the correct required spare parts to the workshops or customers (retail & outlet) Report out of stock situations to the ordering department and follow up on the delivery of parts shipments Place order where parts required are out of stock and request payment accordingly Escalate the requests to department management that represent high risk such as critical client, low stock items, damaged parts in stock, etc. Prepare quotations for spares as requested by sales staff or insurance claims Execute orders where sales staff or insurance companies give the necessary approvals to proceed with the supply of spare parts Assist with preparing and maintaining merchandise displays Administration Maintain confidentiality of pricing lists and structures as required by Company policy Record sales and / or counter transactions Enter “lost sales” report where inventory is out of stock Prepare invoice on system for charge to the correct job order Prepare invoices on system for payments of parts by customer Keep accurate records of all repair orders, invoices, insurance estimates, and special order parts Prepare regular management reports regarding parts sales status and other related activities. Minimum Requirements for the Role

Qualifications High School Diploma Technical certification Experience 4+ years’ experience in automotive industry; 2 Year or relevant work experience in sales. Knowledge, Skills and Abilities Excellent verbal and written communication skills Excellent computer skills; Fluent in English and Arabic. Excellent interpersonal skills

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