Product Support Admin Statistic Analyst-CMD
Zahid IndustriesJeddah, Makkah Region, Saudi Arabia17 منذ ساعات
الوصف الوظيفيEducational Qualifications and Certifications : An HND in Business Studies or related discipline. Educational Diplomas in English Knowledge : Relevant experience and knowledge either in a Caterpillar Dealership or large corporation. Computer literate Technical Skills : Know the CAT product Language Skills : Fluent in English Experience : Minimum of 2 years’ experience in Product Support Sales Administration. Key Internal Contacts : Service Managers. Parts / Service Sales Manager. Technical Communicators. Purpose of Interaction : CMA PSE, Monthly Report. Monthly Sales Funnel Report. Warranty and Smsi details. Tablue, Power BI, Tickets to solve M3 issue. Key External Contacts : Purpose of Interaction : APSSM (Monthly Sales funnel Report). Growth Managers (PSE report and weekly sales funnel progress). Commodity Specialist ( PSE report) Direct Reports : N / A
Job Summary
This position is accountable for the overall responsibility for the development of statistical data for accurate CRM and Fleet accuracy. Be responsible for office administration.
Key Accountabilities
- CRM Data Management : Oversee the collection, storage, and analysis of CRM data to ensure its integrity and accessibility.
- Regularly audit data processes to identify and rectify discrepancies.
- CRM Strategy Development : Develop and enforce processes and procedures to support CRM initiatives.
- System Management : Manage and maintain Sales funnel to ensure it meets organizational needs. Coordinate with IT and vendors for system upgrades and troubleshooting.
- Performance Monitoring : Track and analyze key performance indicators (KPIs) related to customer engagement and CRM effectiveness. Generate regular performance reports to identify trends and areas for improvement. Implement corrective actions based on performance data to drive continuous improvement.
- Managing Fleet Accuracy with OLGA & PSE : Ensure the accuracy of fleet data using OLGA and PSE tools. Collaborate with relevant teams to optimize fleet management processes. Update Sales Funnel and enhance the process
Knowledge, Skills and Aptitude
Key Interactions
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Admin • Jeddah, Makkah Region, Saudi Arabia
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