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Operational Lead - D2D Ops (VMware, Storage, Backup, DBaaS, Monitoring)

Operational Lead - D2D Ops (VMware, Storage, Backup, DBaaS, Monitoring)

RackspaceRiyadh, Riyadh Region, Saudi Arabia
9 منذ أيام
الوصف الوظيفي

We are looking for an experienced Operational Lead – Day-to-Day (D2D) Operations to oversee and manage the core IT infrastructure services, including VMware, Storage, Backup, DBaaS, and Monitoring . The ideal candidate will have a strong background in operational excellence, incident management, and proactive infrastructure support. This role demands a hands-on leader who can drive operational stability, optimize system performance, ensure service continuity, and lead a team of technical experts across multiple domains.

Responsibilities

  • Lead daily operations for VMware, enterprise storage, backup, database-as-a-service (DBaaS), and infrastructure monitoring platforms.
  • Ensure SLA adherence and rapid resolution of incidents, problems, and service requests.
  • Coordinate with cross-functional teams to address performance, capacity, and availability concerns.
  • Oversee infrastructure health, stability, and monitoring using industry-standard tools.
  • Drive incident root cause analysis and implement permanent fixes.
  • Manage patching, upgrades, and lifecycle management of infrastructure components.
  • Define and maintain operational procedures, runbooks, and SOPs.
  • Collaborate with architects and service owners to ensure alignment with infrastructure standards.
  • Maintain and report on KPIs, operational metrics, and service availability dashboards.
  • Lead the shift operations and participate in on-call escalation rotations.
  • Contribute to continuous improvement initiatives, automation, and process enhancements.
  • Mentor and guide operational support engineers and junior administrators.

Requirements

  • Bachelor’s degree in computer science, Information Technology, or related field.
  • 8+ years of IT infrastructure experience, including operational leadership roles.
  • Strong hands-on expertise in VMware vSphere environments (ESXi, vCenter).
  • Deep understanding of enterprise storage platforms (e.g., Pure Storage, Dell EMC, NetApp).
  • Experience with backup technologies (e.g., Veeam, Commvault, Networker).
  • Solid understanding of DBaaS operational models and support practices (e.g., Oracle, SQL Server, PostgreSQL).
  • Expertise in infrastructure monitoring solutions (e.g., Zabbix, SolarWinds, Nagios, Prometheus).
  • Experience leading technical teams in high-availability and production environments.
  • Strong troubleshooting and incident resolution capabilities.
  • Familiarity with ITIL processes, especially incident, change, and problem management.
  • Excellent documentation, coordination, and communication skills.

    • Additional skills (Nice to have)

  • VMware certifications (VCP or higher).
  • Backup & Storage certifications (Veeam, Dell, NetApp, Pure Storage, etc.).
  • Familiarity with public cloud platforms (Azure, AWS, or GCP).
  • Experience with automation tools (Ansible, PowerShell, Python).
  • ITIL Foundation certification.
  • Exposure to service management platforms (ServiceNow, Remedy).
  • Familiarity with storage performance testing and analysis tools.
  • Background in database storage optimization (Oracle, SQL Server, etc.).
  • Experience with data governance and compliance requirements.
  • Knowledge of data lifecycle management and information lifecycle management.

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    إنشاء تنبيه وظيفي لهذا البحث

    Operational Lead D2d • Riyadh, Riyadh Region, Saudi Arabia