Operational Lead - D2D Ops (VMware, Storage, Backup, DBaaS, Monitoring)

We are looking for an experienced Operational Lead – Day-to-Day (D2D) Operations to oversee and manage the core IT infrastructure services, including VMware, Storage, Backup, DBaaS, and Monitoring . The ideal candidate will have a strong background in operational excellence, incident management, and proactive infrastructure support. This role demands a hands-on leader who can drive operational stability, optimize system performance, ensure service continuity, and lead a team of technical experts across multiple domains.

Responsibilities

• Lead daily operations for VMware, enterprise storage, backup, database-as-a-service (DBaaS), and infrastructure monitoring platforms.
• Ensure SLA adherence and rapid resolution of incidents, problems, and service requests.
• Coordinate with cross-functional teams to address performance, capacity, and availability concerns.
• Oversee infrastructure health, stability, and monitoring using industry-standard tools.
• Drive incident root cause analysis and implement permanent fixes.
• Manage patching, upgrades, and lifecycle management of infrastructure components.
• Define and maintain operational procedures, runbooks, and SOPs.
• Collaborate with architects and service owners to ensure alignment with infrastructure standards.
• Maintain and report on KPIs, operational metrics, and service availability dashboards.
• Lead the shift operations and participate in on-call escalation rotations.
• Contribute to continuous improvement initiatives, automation, and process enhancements.
• Mentor and guide operational support engineers and junior administrators.

Requirements

Additional skills (Nice to have)

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