Assistant Showroom ManagerStore Manager

RolePurpose :

TheStore Assistant Manager is responsible for achievement of salestargets managing and developing the store

teams in orderto maximize profitability maintain brand and Company imageoperational compliance

and offer excellent customerexperience. The role is fully accountable for the daily operationsof the

store and its workforce in line with the overallbusiness objectives.

Responsibilities willinclude but will not be limited to thefollowing :

Customer

Ensure the highestlevels of customer service are delivered at all times.

Take ownership for customer complaints and concerns and addressthese in a professional efficient

and effectivemanner.

Coach and mentor the store teams to enhancecustomer service levels through brand / product

knowledgeand overall Retail understanding.

Constantly assess teamperformance against set key criteria in order to strengthen theteam skills.

Sales

Drive sales andconstantly strive to enhance business ensuring set KPI targets(such as net sales

conversion shrinkage stock turn) aremet.

Create innovative approaches to attract newcustomers expand store traffic andenhance

profitability.

Track brand performancereviewing stock levels and monitoring best sellers and slowmovingstock in

order to generate ideas and action plans toincrease overall sales.

Identify key causes ofunderperformance and drive action plans to respond accordinglythrough

analysis and commercial awareness.

Provide critical analytical feedback to the Operations Buying andPlanning Departments in relation to

product rangingpricing competitive activities and opportunities.

Fullcommercial accountability and responsibility for stockloss.

Standards

Taking accountabilityfor the team understanding of the VM principles andstandards.

Overall accountability for compliance ofsubordinates with established Company policiesprocedures

and standards including but not limited tokeeping of funds and properties personnelpractices

security sales and record keepingprocedures.

Plan organize and execute instore processesincluding cash intake and cash handling stockroomand

stocktake administration management.

Ensurestore inventory is controlled and that adequate security existsstock shortages are kept to a

minimum all items are taggedand Stock Loss Action Plans (SLAP) are in place

Ensureall Company Health & Safety Security and Compliance policiesare adhered to raising any

concerns to the Excellence andCompliance team in a timely manner.

Continually deliverand review instore duties including but not limited to cleaningprocedures pre

opening inspections andchecks.

KPIs

Net Sales

ATVATU & Conversion rate

Shrinkage

NPSScore

Data Capture

Employeeturnover

Functional / TechnicalCompetencies

Customer service expertise

Commercial awareness

Selling skills

Analyticalability

MinimumQualifications / education

Degree In Industrial EngineeringSupply chain management or similar is highlyadvantageous