Community Operations Manager

Responsibilities

• Community Engagement & Management : Develop and execute community engagement strategies that foster trust and collaboration.
• Monitor community platforms (social media forums and event spaces) to ensure positive member interactions.
• Address member inquiries, resolve conflicts, and mediate discussions effectively.
• Operations Management : Streamline community processes and optimize workflows to enhance efficiency.
• Implement tools and systems for tracking community growth, engagement, and sentiment.
• Create and maintain documentation for community operations and best practices.
• Event Planning & Execution : Organize virtual and in-person community events to drive engagement and networking.
• Coordinate logistics, marketing, and communication for community-driven events.
• Analytics & Reporting : Track key community metrics and analyze data to measure success and areas for improvement.
• Generate regular reports on community growth, engagement, and sentiment.
• Collaboration & Communication : Serve as a liaison between community members and internal teams.
• Communicate community feedback to product, marketing, and support teams for continuous improvement.
• Crisis Management : Respond swiftly to community crises or issues with professionalism and strategic action.
• Implement preventative measures to mitigate future risks.

Qualifications

Key Skills

English, User Interface, Communication, Content Writing, Online, Twitter, Internet, Facebook, YouTube, Instagram, Management skills, Digital speech, Speaking skills, Analytics, Writing Skills

Employment Type : Full Time

Experience : years

Vacancy : 1

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