Associate Mako Product Specialist, Riyadh

Overview

Work Flexibility : Field-based

This role involves providing technical expertise to sales representatives, resellers, and customers during the sales process, including performing technical support at customer sites and resolving product issues.

As an individual contributor, you will work independently with minimal supervision, requiring a university degree or significant practical experience.

The position includes hands-on training with Stryker’s Mako robot, covering setup, breakdown, and intra-operative activities for successful surgical outcomes. You will offer clinical product support, provide on-site assistance during surgeries, address technical issues, and deliver training and customer education for assigned accounts.

What you will do

• Complete Mako training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.
• Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
• Observe and apply practices used to train and guide surgeons and hospital staff in robotic-assisted surgery.
• Build troubleshooting skills to solve technical issues related to the robot. Collaborate with the Education and Field Service teams to learn basic technical components of the robot.
• Shadow and assist in the day-to-day coordination of accounts and necessary tasks to support scheduled robotic procedures. Complete supervised cases are needed to obtain full certification for each application.
• Develop knowledge of hospital and account preferences to meet or exceed customer expectations. Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff.
• Manage inventory, instrumentation, and total case preparation. Ensure all cases are planned and reviewed with associated surgeons before scheduled surgeries.
• Assist in product demonstrations and lab logistics to service sales, marketing, and potential customers.
• Build collaborative relationships with internal sales team members to achieve business objectives.

What you need

Travel Percentage : 70%

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