Product Launch Manager

Overview

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also, Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

As we expand our expertise and technology, we are preparing to launch a new, innovative point-of-sale (POS) solution designed for a new segment. This is a unique opportunity to be the first hire for this new product line, playing a pivotal role in its initial success and shaping its future.

The Job in a Nutshell

We are seeking a highly motivated and entrepreneurial Launcher to drive the go-to-market strategy and early growth of our new POS solution. This is a hybrid role that combines sales, customer support, and product feedback, making you the crucial link between our early customers and the product team. You will be responsible for defining what success looks like in the first year and laying the foundation for our long-term growth in the retail market.

Responsibilities

• Sales & Growth : Lead the sales efforts for the POS solution, identifying and closing new business opportunities with a focus on early adopters.
• Customer Onboarding & Support : Manage the full customer lifecycle for our first clients, from seamless onboarding to providing exceptional day-to-day support, ensuring they have a positive experience from day one.
• Customer Advocacy : Act as the voice of the customer within the company. Collect, analyze, and synthesize user feedback, feature requests, and pain points from early adopters.
• Product Feedback Loop : Collaborate directly with the product development team, providing continuous, data-driven feedback to influence the product roadmap and prioritize new features.
• Market Intelligence : Stay informed about industry trends, competitive landscape, and customer needs within the POS sector.

What Are We Looking For

What We Offer You

We believe you will love working at Foodics!

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