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ServiceNow Business Analyst

S3b Global Incriyadh, Saudi Arabia

4 منذ أيام

نوع الوظيفة

Quick Apply

الوصف الوظيفي

Job Title ServiceNow Business Analyst

Location Riyadh, Saudi Arabia (onsite; all nationalities considered)

Interview Mode- Video

Duration : 12+ Months Contract

Shift Timing : Sunday Thursday, Saudi time

Additional Benefits (onsite) :

Medical insurance (self)
22 days of annual paid leave
Business visa
Annual flight

Key Responsibilities

Requirement Gathering : Collaborate with stakeholders to capture needs and document as user stories, functional specs, and process flows.

Process Design & Improvement : Optimize and automate business processes within ServiceNow; identify bottlenecks.

Solution Implementation & Testing : Work with developers for correct implementation, provide configuration input, and support User Acceptance Testing (UAT).

Stakeholder Liaison : Act as primary contact between business users and technical teams.

Training & Support : Create training materials, conduct sessions, and provide ongoing end-user support.

Skills & Knowledge

ServiceNow Business Analyst experience (ITSM and CSM modules)(MUST HAVE)

Strong knowledge of core ServiceNow modules : ITSM (Incident, Problem, Change, Request) and CSM

Excellent analytical, communication, and documentation skills

Experience with Agile / Scrum methodologies and tools

Thanks!

إنشاء تنبيه وظيفي لهذا البحث

Analyst • riyadh, Saudi Arabia