Software / IT Support

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Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview Of Role

As an Software & I.T Support Engineer.

you will reside in the KSA, based in Rapiscan’s Riyadh offices. Rapiscan have a growing fleet of X-ray systems deployed throughout the Kingdom. The systems have complex software and IT systems that require expert troubleshooting, diagnostics, maintenance and patching.

Working with UK and US teams you will work to diagnose and remediate I.T and software Issues, configure software & I.T. systems to integrate with customer networks solutions.The primary function of this position is to act as the main point of contact for all Cargo service Software and IT related queries within the Kingdon.

The scope of this position includes hardware, network, software configuration, and documentation, , in support of the ongoing health and maintenance of all systems om country. The candidate will work alongside the Cargo service teams, Cargo Engineering Software Team, Cargo product support engineers and Cyber Security.

Travel throughout the KSA is required, the company will provide transportation as part of your package.

Responsibilities

Operations - IT Systems Support :

• Address IT system-related and / or computer hardware-related issues
• Facilitate network connectivity working with ZATCA IT staff
• Support personnel to identify root cause of IT infrastructure related problems
• Provide 2nd / 3rd Line support for I.T systems

Operations - Software Systems Support

Patch Management & System Upgrades

Rapiscan Systems

Qualifications

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Security and Investigations

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