Receptionist & Door Host

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The Reception & Door Hostess at Beast House is the first point of contact at the venue and is responsible for delivering a refined and welcoming guest experience from arrival to entry. As the face of the establishment, she manages the entrance flow, greets and guides guests, handles reservations and guest inquiries, and supports the overall front-of-house coordination. This role demands poise, excellent communication, strong organizational skills, and a guest-centric mindset to ensure a seamless and elevated first impression.

Responsibilities

• Guest Welcome : Greet all guests warmly and courteously, creating a memorable first impression.
• Entrance Management : Manage the entrance flow, ensuring a smooth check-in experience and directing guests accordingly.
• Reservations & Guest List : Check bookings and guest lists, and ensure VIPs or members are handled with priority.
• Communication : Liaise with hosts, security, and the service team to coordinate guest flow and seating plans.
• Queue Management : Inform guests of waiting times with elegance and manage waiting lines efficiently.
• Appearance & Standards : Maintain a polished personal appearance and ensure the entrance area is clean, organized, and presentable at all times.
• Guest Relations : Handle minor guest concerns at the entrance with tact and refer issues to the manager when needed.
• Security Coordination : Ensure ID and dress code policies are followed respectfully and professionally.
• Special Events : Support guest check-in and coordination during high-profile nights, events, and private bookings.

Skills & Abilities

Seniority level

Employment type

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