Assisted Onboarding Specialist - payment

Assisted Onboarding Specialist - payment

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting‑edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financial Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Overview

HALA is seeking a proactive and organized Assistance Onboarding Specialist to join our team. This role is pivotal in ensuring a seamless onboarding experience for customers who encounter challenges during the self‑onboarding process. The ideal candidate will have a background in customer service, compliance, and operational support, with a preference for candidates with experience in the fintech industry, particularly payment.

Key Responsibilities

• Assist customers who drop out of self‑onboarding, ensuring they complete the process smoothly.
• Guide customers through document uploads, ensuring compliance with regulatory standards.
• Collaborate with the compliance team to verify customer documentation and information.
• Oversee terminal ordering and ensure timely delivery to customers.
• Maintain a feedback loop with the product and tech teams to address onboarding gaps.
• Accurately update customer data and feedback in the CRM system.

Requirements

Performance Expectations

What We Offer You

Seniority level

Employment type

Job function

Riyadh, Riyadh, Saudi Arabia 23 hours ago

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