Assisted Onboarding Specialist - Payment

Overview HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financial Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

HALA is seeking a proactive and organized Assisted Onboarding Specialist to join our team. This role is pivotal in ensuring a seamless onboarding experience for customers who encounter challenges during the self-onboarding process. The ideal candidate will have a background in customer service, compliance, and operational support, with a preference for candidates with experience in the fintech industry, particularly payment.

Responsibilities

Assist customers who drop out of self-onboarding, ensuring they complete the process

Guide customers through document uploads, ensuring compliance with regulatory standards

Collaborate with the compliance team to verify customer documentation and information

Oversee terminal ordering and ensure timely delivery to customers

Maintain a feedback loop with the product and tech teams to address onboarding gaps

Accurately update customer data and feedback in the CRM system

Requirements

Strong customer service skills with a solution-oriented mindset

Familiarity with compliance processes and standards

Experience with CRM tools and operational workflows

Highly organized and capable of managing a large volume of customers efficiently

Preferred : Experience in the fintech industry, particularly payment acceptance

Performance Expectations

Achieve an 80% customer reach rate

Maintain a 60% onboarding conversion rate over qualified

Ensure all customer feedback is recorded accurately in the CRM system

What We Offer You

We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups

We offer highly competitive compensation packages, including the potential for shares

We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment

Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry

We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company

You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best

If you think you have what it takes to join a remarkable team #apply_now

Details

Seniority level : Entry level

Employment type : Full-time

Job function : Human Resources

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