We at SAED Int’l Invites you to Join one of our Major Partner Job Fair Open Day in Riyadh – Very Soon! walk‑in interviews for multiple positions across our Operations and Human Resources teams.
About the Role
We are seeking a driven, hands‑on, and operationally sharp Senior HR Manager to build and scale the Customer Service organization in Saudi Arabia — projected to grow to over 1,000 employees.
This leader will own all aspects of HR operations, employee engagement, performance, and compliance, acting as a strategic partner to the CX leadership team while ensuring seamless day‑to‑day people delivery.
The role requires someone who thrives in high‑growth, high‑pressure environments — balancing strategic structure‑building with an unrelenting focus on execution, workforce stability, and employee experience.
Skills
Key Responsibilities
- Build & Scale Saudi HR Function
Establish the HR foundation for the Saudi Customer Service organization from the ground up — structure, policies, tools, and delivery.
Partner closely with CX and TA teams to support rapid headcount growth while maintaining compliance and operational excellence.Design scalable onboarding and retention frameworks to ensure strong agent performance and low early attrition.Drive HR Operations & ComplianceOversee all HR processes — contracts, payroll coordination, attendance, and visa management.
Ensure full compliance with Saudi Labour Law, GOSI, Mudad, Muqeem, and Qiwa regulations.Build efficient, automated workflows for documentation, reporting, and HR analytics.Employee Engagement & RetentionDesign and execute engagement programs tailored to large‑scale frontline teams.
Maintain a consistent pulse on morale, motivation, and feedback through surveys and focus groups.Partner with CX leadership to address attrition drivers, improve satisfaction, and strengthen long‑term retention.Performance & DevelopmentSupport the rollout of performance frameworks that enable fair, data‑backed evaluations.
Coach supervisors and team leads on managing and developing their teams effectively.Build early talent development pathways to promote strong performers into leadership roles.Employee Relations & Risk ManagementAct as the main HR point of contact for grievances, escalations, and disciplinary cases.
Ensure consistent enforcement of company policies while maintaining trust and transparency.Proactively identify risk areas and implement preventive HR measures.Collaboration & Leadership PartnershipServe as a trusted partner to CX operations, providing strategic advice and people insights.
Collaborate cross‑functionally with Finance, TA, and Regional HR to align on policies and workforce planning.Represent Saudi HR in regional discussions, ensuring local needs are met within global frameworks.About You
Deep knowledge of Saudi labour law and local HR systems (GOSI, Qiwa, Muqeem, Mudad).Proven experience in scaling HR operations from early‑stage setup to large‑scale delivery.Strong operational and analytical mindset — data‑driven, structured, and execution‑focused.Empathetic yet firm leader, able to maintain discipline and motivate teams through high‑growth cycles.Flu e n t in A r a bic a n d E n glis h, wit h s t r o n g c o m m u nic a tio n a n d s t a k e h old e r m a n a g e m e n t s kills#J-18808-Ljbffr
