Client Account Management

The ideal candidate will be responsible for managing a book of business for

existing accounts.

Resolves complex customer issues.

Identifies improvements to prevent issues from re-occurring. Educates clients on plan design and renewal options.

Completes day-to-day Account Management tasks without immediate supervision.

Tasks involve a degree of forward planning and anticipation of needs / issues.

Resolves non-routine issues escalated from our partners and client.

Key Responsibilities :

Managing a portfolio of clients in the GCC.

Engaging with our brokers / clients regularly.

Service and support our brokers / clients as required with focus on business excellence for the organization.

Conduct strategic meeting on following topics but not limited to retention rate, success, challenges.

Building and maintaining relationships with brokers and internal customers.

Pro-actively manage and negotiate renewal for our portfolio by executing annual renewal strategy and optimizing rate action & profitability.

Understand Compliance requirements in the GCC and pro-actively identify any Compliance risk for your brokers / clients.

Conduct strategic meetings on quarterly basis with your brokers face to face – including their management - to review the retention rate, the successes, and challenges.

Take the lead in day-to-day enquiries for assigned portfolio working with internal stakeholders to resolve in agreed timelines.

Look for growth opportunities throughout the year with existing groups.

Database Management, ensuring all relevant details are recorded accurately including Salesforce which should be a minimum of 98% accuracy.

Responsible of entire renewal process for the assigned portfolio and achieve financial targets set every year.

Candidate Requirement :

Excellent communication in English and Arabic

Influencing and negotiating

Works well under pressure

Experience of collation of data and statistical analysis

Strong interpersonal skills

Ability to take ownership and demonstrate initiative

Capable of prioritizing workloads in order to meet tight deadlines

Sound knowledge of excel and word

Flexible & strategic

Basic Microsoft applications - outlook, word, excel

Interpersonal skills

Team working

Customer Focus -

Regulatory expert

Knowledge of processes, procedures and systems

Good business / product knowledge

Coaching, organization, influencing and supervisory skills

Basic leadership and management skills

Time management

This role is open for Saudi Candidates Only

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.