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Risk Management Coordinator, JP Books Operations BRM Operations

Risk Management Coordinator, JP Books Operations BRM Operations

AmazonRiyadh, Riyadh Region, Saudi Arabia
15 منذ ساعات
الوصف الوظيفي

Overview

Amazon Kindle team is seeking a Risk Management Coordinator for Kindle Operations. This is an exciting opportunity to work on highly visible projects and be part of history in the making!

Responsibilities

  • Drive Root Cause Analysis (RCA) and expedient resolutions for critical issues
  • Leverage technology and innovation to bring continuous improvement to the operational processes
  • Work effectively in a cross-functional environment with legal, technical, and product management teams
  • Evaluate copyright and appropriateness for content submitted to Amazon
  • Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels
  • Candidates must be willing to view and evaluate content that may be considered religiously sensitive, politically sensitive or otherwise offensive

Basic Qualifications

  • 1+ years of customer service experience
  • Work a flexible schedule / shift / work area, including weekends, nights, and / or holidays
  • Native level in Japanese
  • Write and read fluently in English
  • Bachelor's Degree is required
  • 8 hour work day to be during a 9am to 6pm time period
  • 4 years experience with MS Excel
  • Process experience in publishing, customer service or similar production environment
  • Strong trend and data analysis skills (using Excel and similar software) with the ability to notice patterns in data for the purpose of driving decision making
  • Experience in process improvement and troubleshooting
  • Experience in creating and modifying operational metrics
  • Strong project management skills
  • Must be able to think creatively and possess strong analytical and problem solving skills
  • Ability to drive and document new processes and simplify existing processes
  • Ability to drive root cause analysis and identify corrective actions

    • Preferred Qualifications

  • Speak English fluently
  • Possess accountability for optimizing the self-publishing process to achieve operational goals
  • Exceptional level of organization and attention to detail
  • Experience using SQL
  • Comfortable handling a high volume of work on a daily basis
  • Strong personal integrity
  • Strong technical and analytical aptitude, including some knowledge of statistics
  • Proficiency with Lean and Six Sigma tools
  • Strong oral and written communication skills
  • Must be able to think creatively and possess strong analytical and problem solving skills
  • Experience in digital media and knowledge of the publishing industry is a plus

    • Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

    Posted : October 1, 2025 (Updated 1 day ago)

    Posted : October 10, 2025 (Updated 1 day ago)

    Posted : October 10, 2025 (Updated 1 day ago)

    Posted : October 10, 2025 (Updated 2 days ago)

    Posted : October 10, 2025 (Updated 2 days ago)

    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

    #J-18808-Ljbffr

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