Support Specialist - Eagle Platform (Portfolio Management)

Type : Full-time / Contract

Experience Required : 5+ years

About the Role :

We are seeking a highly skilled Support Specialist with hands-on experience working on BNY Mellon’s Eagle Investment Systems , particularly the Eagle STAR, PACE, and ACCESS modules used for portfolio accounting, data management, and performance reporting . The ideal candidate will have supported the platform in banking or asset management environments, preferably with experience at Bank of America , BNY Mellon , or institutions using Eagle for middle- and back-office operations .

Key Responsibilities :

• Provide day-to-day technical and functional support for the Eagle Platform including STAR, PACE, and Performance modules
• Troubleshoot and resolve user issues related to portfolio accounting, performance calculation, and reporting
• Act as a liaison between business users and technical teams for change requests, data corrections, and custom reports
• Monitor batch jobs, data feeds (security, pricing, transaction data), and system interfaces
• Work closely with front-office, middle-office, and operations teams to ensure accurate data processing and reporting
• Manage SLA-driven incident resolution and maintain support documentation
• Support data migrations, upgrades, and new release rollouts of Eagle components
• Engage in root cause analysis and implement preventive measures

Required Skills and Experience :

Preferred Qualifications :

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