Account Manager

Join to apply for the

Account Manager

role at

New Metrics

New Metrics is a leading human-centric transformation consultancy, specializing in customer and digital transformation across EMEA. New Metrics empowers organizations to enhance employee productivity, maximize customer lifetime value, and achieve sustainable growth. Our integrated approach combines advanced technology, real-time insights from structured and unstructured data, and a deep understanding of human behavior.

New Metrics delivers end-to-end solutions across the customer lifecycle—from acquisition to advocacy—embedding ESG principles throughout. By leveraging data-driven insights and innovative strategies, we optimize customer journeys, boost loyalty, and enable clients to thrive in competitive, customer-focused markets.

Our values— Be Bold, Be Curious, Be Human-Centric —guide everything we do. Our mission is to create meaningful impact by empowering businesses and delivering measurable human value.

About the Role

We are looking for a motivated and ambitious Account Manager to support our growth in Experience Management solutions across all industries. This role involves direct sales, partner engagement, and account management.

You should have a strong track record in managing medium to high value accounts, preferably in technology / software sales. You will report to the Sales Manager and work in a fast-paced, high-growth environment.

This is an exciting opportunity to grow business development, account management, and enterprise sales skills.

Your main duties will include :

1. Sales & Business Development

Support the execution of go-to-market strategies to position our solutions across key verticals.

Build and expand a pipeline of high-value opportunities through prospecting, networking, cold calling, referrals and events.

Manage the sales cycle, from initial contact to proposal development.

Identify new business opportunities, focusing on strategic accounts and large opportunities.

Conduct and develop sales to achieve sales targets

2. Account Management & Ecosystem Engagement

Work closely with clients to ensure ongoing satisfaction, business impact and long term relationships.

Identify and execute cross-selling and upselling opportunities within Key Accounts

Negotiate contracts, pricing, and terms in line with company policies.

Conduct regular visits, product presentations, and follow-up meetings with clients.

Serve as the main liaison between clients and internal teams to develop tailored solutions that align with their business objectives.

Conduct client meetings, presentations, and regular business reviews to drive engagement and trust

Build and maintain long-term strategic relationships with Tier 1 accounts, ensuring high client satisfaction and retention.

Represent the company at key industry events, conferences, and forums.

Develop sales forecasts and provide insights on market trends, customer needs, and competitive positioning

Maintain up-to-date CRM records with pipeline development, sales progress, and customer interactions.

Provide regular reports on sales performance, pipeline progress, and market intelligence to the management.

Ensure deal structures align with company revenue goals and profitability objectives.

Get insights on market trends, competitor activities, and customer demands to influence company strategy.

What We Expect From You Required Experience & Skills

2-3 years of successful B2B sales experience preferably in technology / software solutions.

Strong interpersonal skills with a focus on relationship building and client engagement.

Some exposure to

SaaS-based selling

or enterprise-level customer engagement.

Proven success in Account management, business development, and sales execution.

Strong negotiation, communication, and presentation skills in English and Arabic.

Proficiency in CRM systems (Salesforce, HubSpot) and data-driven sales planning.

Strong organizational skills and a proactive, team-oriented approach.

Comfortable with prospecting, cold outreach, and building a pipeline from the ground up.

Proactive and driven to identify and pursue new business opportunities.

Preferred Qualifications

Familiarity with enterprise sales in

KSA's public or private sectors

is a plus.

Exposure to

CX technologies ,

AI-driven analytics , or customer experience platforms is beneficial.

What You Can Expect from Us At New Metrics, we foster a trust-based, high-performance culture that values innovation, inclusion, and continuous growth. When you join us, you can expect :

A dynamic, flexible work environment that promotes creativity and ownership.

A high-trust culture where 94% of employees feel included and have a sense of belonging.

A learning-driven organization, offering subsidized professional qualifications and paid professional memberships.

A mission-driven team committed to creating real impact in the Middle East’s business landscape.

A strong focus on work-life balance, wellness, and performance-driven operations.

Ready to Make an Impact?

Join our passionate team at

New Metrics

and help organizations transform their

customer and employee experiences . If you have the drive, expertise, and ambition to excel in this role, we want to hear from you!

Apply now and be part of our journey to shape the future of Experience Management in KSA.

Seniority level

Associate

Employment type

Full-time

Job function

Industries : Business Consulting and Services, Software Development, and IT System Custom Software Development

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