Network Engineer

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As a Network Engineer, you will provide technical support to customers and partners, focusing on pre-sales test support, partner training, and project implementation on Ruijie network products or solutions. You will also be responsible for service delivery quality within your coverage territory.

To succeed in this role, you must be a motivated self-starter and self-learner, with strong customer service and technical problem-solving skills.

Main responsibilities

• Work with remote TAC and R&D teams to conduct pre-sales tests, POCs, and demonstrations, focusing on Network and Wireless areas.
• Collaborate closely with the TAC level 2 support team to resolve technical issues and service requests from partners and customers efficiently.
• Provide technical support to enterprise industry channel partners, focusing on Campus Network and Wireless areas.
• Enhance channel partners’ technical service capabilities through regular training, technical certification, product training, and workshops.
• Assist in establishing service process systems (customer support, RMA, project delivery, etc.) and ensure service quality by managing service partner delivery in responsible countries.

Requirements

Seniority level

Employment type

Job function

Industries

This job posting is active and accepting applications.

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