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Network Engineer

Ruijie NetworksRiyadh, Riyadh Region, Saudi Arabia

30+ days ago

Job description

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As a Network Engineer, you will provide technical support to customers and partners, focusing on pre-sales test support, partner training, and project implementation on Ruijie network products or solutions. You will also be responsible for service delivery quality within your coverage territory.

To succeed in this role, you must be a motivated self-starter and self-learner, with strong customer service and technical problem-solving skills.

Main responsibilities

Work with remote TAC and R&D teams to conduct pre-sales tests, POCs, and demonstrations, focusing on Network and Wireless areas.
Collaborate closely with the TAC level 2 support team to resolve technical issues and service requests from partners and customers efficiently.
Provide technical support to enterprise industry channel partners, focusing on Campus Network and Wireless areas.
Enhance channel partners’ technical service capabilities through regular training, technical certification, product training, and workshops.
Assist in establishing service process systems (customer support, RMA, project delivery, etc.) and ensure service quality by managing service partner delivery in responsible countries.

Requirements

Bachelor’s or associate degree in network essentials or related fields, or equivalent work experience.

Over 3 years of technical support and implementation experience in network-related areas (Switch, Router, VPN, Wireless). Experience with Cisco, HPE, Aruba, Ruckus, Huawei, and Juniper is preferred.

Experience in configuring and administering Wireless products (LAN Controllers, Access Points), and Wireless LAN Security (WEP, WPA2 / WPA3, LEAP, PEAP).

Professional certifications like CCNP / CCIE, HCNP / HCNE, JNCIS / JNCIP, HPE ASE, Aruba ACMP are preferred.

Experience in customer interaction or client-facing roles, with excellent presentation, communication, and moderation skills.

Ability to work independently and as part of a team, with strong multitasking skills and managing multiple engagements.

Excellent English communication skills; Chinese language skills are a plus.

Willingness to travel frequently for business.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales, Business Development, and Consulting

Industries

Computer Networking Products, IT Services and Consulting, and Network Security

This job posting is active and accepting applications.

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Network Engineer • Riyadh, Riyadh Region, Saudi Arabia

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