Desktop Support Specialist
Stefanini North America and APACRiyadh, Riyadh Region, Saudi Arabia18 منذ أيام
الوصف الوظيفيMinimum 3+ years of relevant experience in a Desktop Support / IT Helpdesk role. Experience configuring, installing, troubleshooting and repairing printers, PC and laptops. Hands‑on experience with Win 7, Win 10, Win 11 and Mac OS support. Experience with Windows Migration. Hardware / Software Troubleshooting. Experience with VPN, Soft Phones, Remote Desktop, VDI. Asset Tracking / Inventory Management. Phone and tablet support (Windows, iPhone, iOS, Android). Experience with Ticketing System (ServiceNow). Strong communication skills. Excellent proven track record supporting clients in a financial environment. Excellent proven customer‑service based approach. Good written and verbal communication skills. Strong organizational and analytical skills. Ability to multi‑task and work under pressure. Ability to work autonomously and within a team. Dress Code : Business casual. Seniority level : Mid‑Senior level Employment type : Contract Job function : Information Technology Industries : Banking, Financial Services, and Investment Banking
Responsibilities
- Provide swift and professional deskside IT support
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize tools for building, monitoring and troubleshooting client devices
- Participate in Disaster recovery testing exercises
- Uphold procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in the form of Knowledgebase articles
- Meet or exceed expected customer service levels
Requirements
Job Details
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