Senior ITSM Consultant ( ManageEngine Expierence)
Alnafitha International for Information TechnologyRiyadh, Riyadh Region, Saudi Arabiaمنذ أكثر من 30 يومًا
الوصف الوظيفيDemonstrated delivery of process optimization initiatives (e.g., streamlining Incident / Change / Request, improving SLA attainment). Proven experience designing and operationalizing KPIs / SLAs / OLAs , with dashboards and periodic service reviews. Hands‑on configuration and administration of an ITSM platform (ManageEngine SDP preferred), including workflows, SLAs, notifications, and reports. Track record of conducting compliance assessments & gap analyses , documenting findings, and driving remediation plans. Experience facilitating workshops (process discovery, pain‑point analysis, RACI, value stream mapping) and creating high‑quality process documentation. Participation in or leadership of audits (internal / external) and evidence management. Experience training and enabling stakeholders (knowledge transfer, awareness sessions, governance communication). Strong command of ITIL v4 practices (Incident, Problem, Change, Request, Service Catalog, CMDB, SLA / OLA / UC design). Service portfolio & service mapping , value stream mapping, and demand / capacity concepts. Working knowledge of COBIT (governance & control objectives). Familiarity with ISO / IEC 20000 (IT service management) and ISO / IEC 27001 (information security) control alignment. Policy & procedure lifecycle : drafting, versioning, approval workflows, and control mapping. Designing SLA / OLA / KPI frameworks , targets, and measurement methods. Building and maintaining operational dashboards and scorecards; trend and root‑cause analysis. Intermediate SQL for data extraction / validation from ITSM or data warehouse. Proficiency with BI tools (Power BI or Tableau) for interactive dashboards, DAX / calculations, and data modeling. Excel at an advanced level (pivot tables, Power Query, lookups). Creation of process maps using BPMN 2.0 ; RACI, SIPOC, and procedure / work‑instruction authoring. Template and form design aligned to governance standards. Hands‑on configuration of at least one enterprise ITSM platform (e.g., ManageEngine ServiceDesk Plus, ServiceNow, Jira Service Management) : workflows, business rules, notifications, SLAs / escaltions. Exposure to automation / orchestration (e.g., Power Automate, platform-native workflow engines) for approvals, routing, and data quality checks. Basic scripting (e.g., PowerShell or Python ) for data handling and admin tasks. Control design, evidence collection, and gap analysis techniques. Compliance reporting, exception management, and remediation tracking. Release / patch governance for ITSM platforms, regression validation, and change calendars.
Riyadh, Saudi Arabia | Posted on 07 / 29 / 2025
- Conduct analysis and engineering of technology processes, SLAs, service metrics (KPIs), policies, and procedures to enhance efficiency and effectiveness.
- Improve and formalize process documentation, including diagrams, forms, and templates, to align with management expectations and industry best practices.
- Enhance and refine technology service management processes and procedures to ensure agility in adapting to business changes, technological advancements, and service delivery requirements.
- Streamline and optimize operational frameworks to improve service efficiency and effectiveness.
- Develop governance and compliance services aligned with existing technology strategy and business objectives.
- Review and refine technology performance measurement frameworks, including KPIs, automation tools, and implementation metrics, to enhance evaluation processes and provide actionable insights.
- Ensure compliance with all technology functions, implementations, and practices with internal policies, regulatory standards, and industry best practices.
- Conduct compliance assessments, reporting, and gap analysis to identify corrective measures and enhance compliance maturity.
- Plan and deliver governance-related knowledge transfer, communication strategies, awareness sessions, and supporting materials to strengthen compliance and governance practices.
Requirements
5–8 years total in IT service management, with 3+ years focused on governance, process design, and KPI / reporting .
#J-18808-Ljbffr
إنشاء تنبيه وظيفي لهذا البحث
Senior Consultant • Riyadh, Riyadh Region, Saudi Arabia
وظائف ذات صلة
)
- عَرْضٌ مُرَوَّجٌ له
Senior SAP Integration Consultant
alfanar GroupRiyadh, Riyadh Region, Saudi Arabia Job Purpose : Responsible for designing, developing, and supporting both standard and custom integration scenarios and business processes within the SAP landscape.
Ensures seamless communication betw...أظهر المزيدآخر تحديث: 12 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Consultant / Senior Consultant
AsiteRiyadh, Riyadh Region, Saudi Arabia Consultant / Senior Consultant.Asite is looking to fill several key consultancy roles in our Professional Services Team to support rapid growth in the MENA market, based in our Riyadh office.We are...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Project Manager - ITSM
PROVEN Arabia | بروفن العربيةRiyadh, Riyadh Region, Saudi Arabia Senior Project Manager & Head of Project Management Office.We’re unlocking community knowledge in a new way.Experts add insights directly into each article, started with the help of AI.Minimum 10 y...أظهر المزيدآخر تحديث: 3 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Senior Sales Account Manager- IT Sector
Giza Systems KSARiyadh, Riyadh Region, Saudi Arabia Identify leads or opportunities for all LoBs across his assigned account to achieve his sales target and engages in an assessment of the opportunity with input from the LoB Managers concerned.Prepa...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Senior ITSM Consultant ( ManageEngine Expierence)
Alnafitha ITRiyadh, Riyadh Region, Saudi Arabia Conduct analysis and engineering of technology processes, SLAs, service metrics (KPIs), policies, and procedures to enhance efficiency and effectiveness.
Improve and formalize process documentation,...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Senior Consultant
MoznRiyadh, Riyadh Region, Saudi Arabia Mozn is a rapidly growing technology firm revolutionizing the field of Artificial Intelligence and Data Science headquartered in Riyadh, Saudi Arabia and it’s working to realize Vision 2030 with a ...أظهر المزيدآخر تحديث: 27 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Senior Manager - IT Service Management
Qiddiya | القديةRiyadh, Riyadh Region, Saudi Arabia Qiddiya Investment Company is at the forefront of creating an unparalleled entertainment and cultural hub in Saudi Arabia.
We are in search of an experienced and strategic Senior Manager – IT Servic...أظهر المزيدآخر تحديث: 4 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
ITSM Consultant
Total-TECH Co.Riyadh, Riyadh Region, Saudi Arabia Assess current IT operations maturity, identify gaps and shape solutions.Set up ITSM planning, identify implementation requirements, and design ITSM blueprint roadmap.
Develop, document, maintain, a...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Senior IT Operations Manager
Discovered MENARiyadh, Riyadh Region, Saudi Arabia Senior Talent Partner - Cloud, DevOps & Infrastructure at Discovered | Recognized by LinkedIn as one of the Top 25% Recruitment Companies Globally.
Get AI-powered advice on this job and more exclusi...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
IT Consultant Cybersecurity - Platinion
The Boston Consulting Group GmbHRiyadh, Riyadh Region, Saudi Arabia JoinBCG Platinion’s Riyadh office in tackling the core IT issues of leading global companies.You’ll deploy customized platforms, architectures, strategies, and organizations to unlock the digital p...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Senior SAP Integration Manager / Consultant
Triac SolutionsRiyadh, Saudi Arabia Senior SAP Integration Manager / Consultant – Triac Solutions Join to apply for the.Senior SAP Integration Manager / Consultant.
Triac Solutions Qualifications.Associate or Bachelor's Degree in Computer...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
IT Consultant - Platinion
Boston Consulting GroupRiyadh, Saudi Arabia BCG Platinion’s Riyadh office in tackling the core IT issues of leading global companies.You’ll deploy customized platforms, architectures, strategies, and organizations to unlock the digital poten...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Senior IT Operations Manager
DISCOVEREDRiyadh, Riyadh Region, Saudi Arabia We are helping a fast-growing digital platform in the entertainment and event space hire a Senior IT Operations Manager.The company delivers tech-driven experiences for large-scale global events an...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Senior Manager- Technology Consulting -Digital Identity
Ernst & Young Advisory Services Sdn BhdRiyadh, Riyadh Region, Saudi Arabia Role Purpose : Own the identity and access management (IAM) and privileged access management (PAM) landscape to ensure secure authentication, authorization, and identity governance across all users ...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Senior Openshift Consultant (m / f / d)
Halian | Managed Services, Recruitment Agency & Contract StaffingRiyadh, Riyadh Region, Saudi Arabia Senior Openshift Consultant (m / f / d).Halian | Managed Services, Recruitment Agency & Contract Staffing.OpenShift Consultant (Multi-Cluster Deployment, Migration & Disaster Recovery).The OpenShift Co...أظهر المزيدآخر تحديث: 7 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
IT Consultant Cybersecurity - Platinion
Boston Consulting GroupRiyadh, Saudi Arabia BCG Platinion’s Riyadh office in tackling the core IT issues of leading global companies.You’ll deploy customized platforms, architectures, strategies, and organizations to unlock the digital poten...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
IT Consultant - Platinion
Boston Consulting Group (BCG)Riyadh, Riyadh Region, Saudi Arabia Join BCG Platinion’s Riyadh office in tackling the core IT issues of leading global companies.You’ll deploy customized platforms, architectures, strategies, and organizations to unlock the digital ...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Senior Manager - IT Service Management
Qiddiya Investment CompanyRiyadh, Riyadh Region, Saudi Arabia Qiddiya Investment Company is at the forefront of creating an unparalleled entertainment and cultural hub in Saudi Arabia.
We are in search of an experienced and strategic Senior Manager - IT Servic...أظهر المزيدآخر تحديث: 4 منذ أيام