Account Manager II

About Tabby Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. The company has grown to serve millions of users and partners with global brands to offer easy and flexible payments online and in stores. The Account Manager is responsible for managing a portfolio of long tail clients, ensuring client satisfaction and optimizing their experience by driving growth through cross-selling, upselling, and expanding their use of the diverse range of products and services. The Account Manager will also oversee one Account Specialist as part of their responsibilities. This role also includes contributing to strategic projects across the organization, delivering tailored solutions to clients, driving account growth and retention, and collaborating with internal teams to automate processes, optimize operations, implement solutions, and ensure project success while maintaining strong relationships with Tabby’s portfolio. Department :

Account Management Employment Type :

Full Time Location :

UAE Workplace type :

Onsite Reporting To :

Ana Alabau Key Responsibilities

Strategize high-growth potential accounts :

Identify and strategize high-growth potential accounts through segmentation based on revenue potential, industry, and product engagement; drive account expansion by developing upsell and cross-sell opportunities, offering tailored solutions to increase client adoption and maximize revenue growth. Client Relationship Management :

Develop and maintain strong, long-term relationships with accounts, ensuring a deep understanding of their business needs and goals. Project Collaboration :

Work on various projects within the different teams at Tabby, contributing to initiatives such as product launches, product optimizations, and operational enhancements that impact overall business objectives. Data and Reporting :

Monitor account performance by creating comprehensive reports that highlight key metrics and trends, tailored to each merchant’s needs. Extract actionable insights from data, provide data-driven recommendations, and develop dashboards and presentations to communicate performance insights to merchants for informed decision-making and strategic growth. Problem Solving :

Identify potential obstacles, address challenges swiftly, and coordinate with cross-functional teams to develop effective, long-term solutions that prevent future problems and ensure client satisfaction. Cross-functional Collaboration :

Collaborate with internal teams, including sales, product, marketing, tech, and operations, to support projects and identify opportunities for upselling and cross-selling. Team Management :

Provide leadership and guidance to the Account Specialist, set priorities, coach, and ensure alignment with account strategies; oversee performance and development to meet portfolio growth objectives. Skills, Knowledge & Expertise

Bachelor’s degree in Business, Marketing, or a related field. A knack for numbers and deriving insights from data. Proven experience in account management, sales, or a similar client-facing role. Exposure to metrics important to ecommerce businesses is preferred. Experience contributing to business projects and initiatives. Strong communication, data analytics, and relationship-building skills. Excellent problem-solving skills and attention to detail. Ability to multitask and manage multiple key accounts and participate in projects simultaneously. Familiarity with Tableau as a tool. Native Arabic speaker preferred Job Benefits

Flexible working hours with autonomy to manage your schedule. Autonomy and responsibility from day one. Opportunity for career growth influenced by your work quality. Participation in the company’s employee stock options program. Health Insurance. Flexi Perks : a monetary benefit for health, education, development or travel needs. Our Hiring Process

Not specified in detail in this description. See application portal for current stages. Register Your Interest : Not sure if this role is right for you? You can register your interest to be notified of roles that meet your criteria.

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