Salon Receptionist

Responsibilities

To greet and welcome all guests in a friendly professional manner and relay the image of the brand and concept to new and existing guests To ensure the salon is ready at the start of each day and all bookings are checked in advance Ensure all check-lists are in place, staff delegated for job assignments and tasks are completed on time as per checklists To make bookings smartly and to understand in detail of skills sets of each technician / stylist Record reservations and manage the appointment schedule Conduct confirmation calls To pamper and look after guests within the salon Ensure all guest queries, complaints are dealt with efficiently and conveying relevant information to supervisor / Manager efficiently To be highly knowledgeable of all Salon offerings and prices, consistently promote products and services and reach targets assigned for Hostess by conducting retails sales procedures To ensure the smooth departure / checkout of all guests by conducting check in, check out and payment procedures Monitoring and record keeping of treatment timing of the technicians Assisting supervisor / manager in monitoring staff grooming and appearance Acquire and maintain an excellent working knowledge of the computer and booking system Create content, taking photographs, videos for company Social Media channels as per instructions from management Replying to emails, Whatsapps and text messages on salon email and mobile as per instructions Responsible for cash sales and following proper cash handling procedures Ensure accuracy in transactions of all payment methods from clients including cash, credit cards, selling and redemption of gift cards, vouchers, packages etc Ensure confidentiality at all times; sensitive internal information, client details, preferences and trade information handled with extreme care Ensure adequate supplies are available at all times, including stationeries, printed materials, printer cartridges, tea, coffee and cleaning materials Assisting in maintaining adequate and accurate inventory level and assisting in product ordering process by checking existing products Receiving deliveries from suppliers, cross checking and ensuring proper storage, updating concerned Team members Monitor quality of the interior of salon, report any maintenance issues to the manager Effectively communicate with all employees within the salon and be of support to their roles Ensure the Hostess area is clean and presentable at all times Reference and abide by the Salon’s Standard Operating Procedures, Policies & Forms Manuals General requirements

Maintain immaculate grooming standards at all time High energy and flexible, Friendly and approachable to clients and staff all the time Personality fit with our brand DNA, style and spirit To utilize working hours productively To assist fellow members of the team in their work and show support To attend and be committed towards training and progression within the Salon To apply professionalism and a high level of customer service at all time Delivering results within a highly motivated and fast paced environment. To understand and adhere to company POLICIES & PROCEDURES and SOPs. Review periodically and ensure compliance Minimum educational qualification(s)

Business Administration / Personal Assistant / Secretary Certificate an advantage Sales and / or customer service training an advantage Minimum work experience required

Languages required : One (1) year Salon Hostess experience in an international standard spa

#J-18808-Ljbffr