IT Quality and Risk Specialist

Overview

The IT Quality and Risk Specialist is responsible for supporting the development, implementation, and monitoring of the organization's IT quality assurance and risk management programs. This role involves identifying, assessing, and mitigating IT-related risks, ensuring compliance with relevant standards and regulations, and promoting a culture of continuous improvement within the IT department. The specialist will collaborate with various IT teams to enhance operational efficiency, minimize potential liabilities, and improve the quality of IT services and systems. Responsibilities

Develop, implement, and maintain IT quality assurance processes, procedures, and standards. Identify, assess, and analyze potential IT-related risks across the organization's IT operations, including cybersecurity, data integrity, and system availability. Evaluate the effectiveness of existing IT risk management strategies and recommend improvements. Ensure compliance with relevant regulatory requirements, industry standards, and internal IT policies (e.g., ISO 27001, NIST, GDPR). Conduct audits and reviews of IT systems, processes, and controls to monitor adherence to quality and risk management protocols. Investigate IT-related incidents, errors, and security breaches, and facilitate root cause analysis to identify areas for improvement. Prepare and present reports on IT quality and risk management activities, findings, and recommendations to IT management. Collaborate with IT teams (e.g., development, infrastructure, security) to integrate quality and risk management practices into IT projects and operations. Develop and deliver training programs on IT quality assurance, risk management, and compliance requirements for IT staff. Monitor and analyze key performance indicators (KPIs) to track progress and identify trends in IT service quality and risk levels. Participate in IT quality improvement initiatives and projects to enhance IT processes, systems, and service delivery. Maintain accurate and up-to-date documentation related to IT quality and risk management activities. Stay abreast of industry best practices, regulatory changes, and emerging IT risks and technologies. Qualifications

Bachelor's degree in computer science, Information Systems, or a related field. 2-4 years of experience in IT quality assurance, IT risk management, or a related field. Strong knowledge of IT quality management principles, methodologies, and tools (e.g., ITIL, COBIT, Six Sigma). Familiarity with IT risk management frameworks, standards, and techniques (e.g., NIST Risk Management Framework, ISO 27005). Understanding of relevant regulatory requirements and compliance standards related to IT (e.g., GDPR, HIPAA, SOX). Excellent analytical, problem-solving, and decision-making skills. Strong communication, interpersonal, and presentation skills. Detail-oriented with a focus on accuracy and thoroughness. Proficiency in data analysis and reporting tools (e.g., Excel, database query languages). Ability to work independently and collaboratively in a team environment. Preferred Professional certifications (e.g., Certified Information Systems Auditor (CISA), Certified in Risk and Information Systems Control (CRISC), ITIL certifications). Skills

IT Quality Assurance IT Compliance Management IT Process Improvement Data Analysis IT Auditing IT Training and Development Communication (written and verbal) Problem-Solving IT Project Management Seniority level

Mid-Senior level Employment type

Full-time Job function

Quality Assurance and Information Technology Industries

Government Administration

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