Lead Specialist - Customer Security Assurance

Overview WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

PURPOSE

The SITA Enterprise Information Security Office Customer Security Center (EISO-CSC) strengthens customer trust by driving operational and transformational security initiatives with global consistency.

As a Lead Specialist Customer Security Assurance, you will be the focal point within your geography, ensuring SITA, customer, and regulatory cybersecurity requirements are consistently met across delivery, transition, and operations.

You will :

Interface with internal teams (Delivery, Operations, BUs, CTO, EISO, Technology) and external stakeholders (Customers, Governments, Agencies, Regulators).

Drive commitments to cybersecurity audits, assessments, and contractual requirements.

Ensure compliance with security mandates and promote continuous improvement in customer security assurance activities.

KEY RESPONSIBILITIES

Own and drive customer security assurance activities across delivery, transition, and operations in line with SITA, customer, and regulatory mandates.

Orchestrate VAPT activities in line with SITA, customer, and regulatory mandates; ensure remediation tracking and escalation of overdue items.

Provide delivery and transition security support, including responses to security requests, assessments, and solution security deliverables.

Orchestrate and support audits, assessments, and certifications, ensuring readiness, contextualization of findings, evidence preparation, and remediation follow-up.

Define and manage security training and awareness programs; coordinate content with SMEs, drive adoption, and measure effectiveness.

Act as customer-facing and regulator-facing focal point for security interactions, engaging relevant SITA SMEs as needed.

Provide structured feedback to internal stakeholders to drive alignment, strengthen assurance, and support continuous improvement.

EXPERIENCE

6-8 years experience in IT service delivery / operations; exposure to the Air Transport Industry is a plus.

Strong knowledge of information security standards and frameworks (e.g., NIST CSF, NIST 800-53, ISO 27001 / 27002 / 27017, PCI-DSS, FIPS PUB 199 / 200).

Excellent ability to communicate complex cybersecurity concepts clearly and effectively.

Customer-oriented with strong ownership, problem-solving, and service commitment.

Ability to work under pressure, prioritize multiple tasks, and maintain a risk-driven mindset.

Up-to-date knowledge of cybersecurity standards, frameworks, and threat landscape.

Strong oral, written, and presentation skills in Arabic & English.

This opportunity is open to Saudi nationals or Saudi residents.

KEY SKILLS

Communication : Clear, concise, and effective at all organizational levels.

Stakeholder Management : Proven ability to build strong relationships and influence senior stakeholders.

PROFESSION COMPETENCIES

Customer Security Assurance (mandates, audits, assessments, SLAs)

Audit / Assessment / Certification Management

Security Risk Assessment

Vulnerability Assessments and Penetration Testing (VAPT)

Cybersecurity Frameworks (e.g., ISO 27001, NIST 800-53, PCI DSS)

Delivery & Transition Security (secure assessments, solution deliverables, security plans)

Cloud & Platform Security Fundamentals

Security Training & Awareness Enablement

Metrics & Reporting (KPIs, KRIs, dashboards, executive reporting)

RFP / RFI & Customer Security Requirements Management

Change & Configuration Management (security sign-offs, deviations, remediation rollouts)

Security Documentation

CORE COMPETENCIES

Adhering to Principles & Values

Customer Focus & Service Orientation

Effective Communication

Impact & Influence

Teamwork & Collaboration

Leading Execution & Managing Performance

Results Orientation & Continuous Improvement

Creating & Innovating

EDUCATION & QUALIFICATIONS

Bachelors degree in Cybersecurity, Computer Science, Information Systems, or equivalent.

Recognized professional qualifications (cybersecurity certifications) desirable (e.g., CompTIA Security+, CISSP, CISM, ISO 27001 LA).

WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week : Work from home up to 2 days / week (depending on your team's needs)

Flex Day : Make your workday suit your life and plans.

Flex-Location : Take up to 30 days a year to work from any location in the world.

Employee Wellbeing : We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24 / 7, 365 days / year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development : Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits : Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and / or persons with disabilities to apply and self-identify in the application process.

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