Talent.com
عرض العمل هذا غير متوفر في بلدك.
Level 3 Support Engineer-(Sr Developer.Net )enterprise systems-loyalty platform

Level 3 Support Engineer-(Sr Developer.Net )enterprise systems-loyalty platform

InnovationTeamRiyadh, Riyadh Region, Saudi Arabia
منذ أكثر من 30 يومًا
الوصف الوظيفي

Level 3 Support Engineer - (Sr Developer .Net) Enterprise Systems - Loyalty Platform

We are seeking an experienced and highly skilled Level 3 Support Engineer to join our team, focusing on supporting and troubleshooting our enterprise loyalty platform.

Responsibilities :

  • Resolve complex technical issues by applying structured troubleshooting methods.
  • Take ownership of escalated issues from Level 1 and 2 support teams, ensuring prompt resolution.
  • Collaborate with developers and engineers to identify root causes and implement system fixes.
  • Perform advanced configurations and updates for optimal system performance.
  • Analyze recurring issues to identify root causes and provide long-term solutions.
  • Provide high-level support to business and operations teams with clear guidance.
  • Create and maintain technical documentation on system configurations, integrations, and troubleshooting procedures.

Requirements :

  • Minimum 3 years of experience in technical support, preferably in enterprise systems or loyalty platforms.
  • Proficiency in system administration, troubleshooting applications, APIs, and databases.
  • Strong analytical skills for diagnosing complex issues.
  • Experience with monitoring tools like Graylog, Elastic Search for log analysis.
  • Knowledge of analyzing system logs and configurations in XML and JSON formats.
  • Basic knowledge of Microsoft SQL Server and debugging SQL queries.
  • Understanding of applications built with C# .NET Core / .NET Framework and React.js.
  • Excellent communication skills.
  • Desirable : Basic knowledge of loyalty programs, rewards, and promotions.
  • Bachelor's degree in Computer Science, IT, or related field.

    • Additional Details :

  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Other
  • Industries : IT Services and IT Consulting

    • This job posting is active. Apply now to join our team in Riyadh, Saudi Arabia.

    #J-18808-Ljbffr

    إنشاء تنبيه وظيفي لهذا البحث

    Enterprise • Riyadh, Riyadh Region, Saudi Arabia