Contact Center Trainer - Riyadh

About the role Our client is looking for a full-time Contact Center Trainer (Saudi Nat) to be based in Riyadh, Saudi Arabia.

As a Contact Center Trainer, you will be responsible for delivering engaging, effective training programs for new hires and existing team members across customer support, sales, and back-office operations. Your primary goal is to ensure our contact center staff are fully equipped with the skills, knowledge, and confidence to provide exceptional service and meet performance standards. This role will be based in our Riyadh office and will be hybrid in nature.

Responsibilities

Deliver engaging training content and onboarding programs for new joiners in the contact center

Facilitate instructor-led sessions (virtual and in-person), ensuring high learner engagement and comprehension

Coordinate training schedules, logistics, and communications with relevant stakeholders

Track training effectiveness and engagement using feedback, assessments, and performance metrics

Partner with quality, operations, and product teams to ensure training materials are accurate and reflect the latest updates

Identify knowledge or skill gaps and contribute to targeted learning interventions to improve support quality and consistency

Maintain and update documentation, FAQs, and knowledge base content to empower frontline teams and support scalable learning

Qualifications

1-2 years of experience in a full-time trainer role, preferably in a contact center or customer service environment

Experience supporting onboarding, coaching, or soft skills training is highly valued

Training of Trainers (TOT) certification is a strong plus

Strong communication and presentation skills (in English, Arabic is a plus)

Ability to simplify complex topics into clear, engaging learning experiences

Adapting to different learning styles; both in virtual & in-person training

Organised and detail-oriented with strong time management

Familiarity with digital learning tools or LMS platforms is preferred

Attributes

Passion for education, learning, and empowering others

Proactive, curious, and eager to take initiative

Team player with a collaborative mindset

Enjoys working in a fast-paced, dynamic environment

Committed to delivering high-quality work with consistency

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